IT Helpdesk Specialist ( Dutch/French/German)

AB InBev Europe
Prague
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Collaboration","Communication","Customer support","Problem-solving"]

Provide technical support to European employees as the primary point of contact, handling inbound requests through omnichannel support (phone, video, and IT tickets). Remotely troubleshoot issues using the knowledge base, escalate complex cases to Level 2/3, and maintain accurate resolution logs in the ticketing system. Contribute to service and process improvement projects aimed at increasing customer satisfaction and automating repetitive work.

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AB InBev Europe
AB InBev Europe
6 days ago

IT Helpdesk Specialist ( Dutch/French/German)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide technical support to European employees as the primary point of contact, handling inbound requests through omnichannel support (phone, video, and IT tickets). Remotely troubleshoot issues using the knowledge base, escalate complex cases to Level 2/3, and maintain accurate resolution logs in the ticketing system. Contribute to service and process improvement projects aimed at increasing customer satisfaction and automating repetitive work.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Serve as the point of contact for European employees needing technical support via phone calls, video calls, and IT tickets.
  • •Remotely troubleshoot user inquiries using the knowledge base and escalate complex issues to Level 2 and 3 support.
  • •Record all case details and resolutions in the ticketing system’s resolution logs.
  • •Participate in service and process improvement projects to enhance customer satisfaction.
  • •Dedicate time to supporting improvements and personal development during the workday.

Pay and Benefits

Perks:Health InsurancePensionMeal VouchersPaid Leave

Key Requirements

  • •Fluent in Dutch, German, or French with English.
  • •A university degree or equivalent work experience.
  • •Interest in computer systems, mobile devices, and technology products.
  • •Collaborative communication style and enjoyment working with others.
  • •Motivation to deliver excellent customer support.
Skills:CollaborationCommunicationCustomer supportProblem-solving
Languages:DutchFrenchGermanEnglish
Tech Stack:OmnichannelKnowledge baseTicketing system

Company Brief

AB InBev Europe
Anheuser-Busch InBev (AB InBev) is a global brewer producing and distributing beer and other beverages, owning major brands like Budweiser, Stella Artois, and Corona, with operations spanning multiple continents and markets.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leuven, Belgium
Founded: 2008
WebsiteLinkedIn