Client Services Specialist

Autodesk
Seoul, Singapore, Tokyo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Customer satisfaction","Accountability"]

Support Autodesk customers and partners with software access and partner order inquiries, handling troubleshooting to diagnose root causes and resolve issues with high-quality documentation. Communicate across phone, chat, and web/email; manage order processing, account sign-in, and license fulfillment requests. Provide product-access education, conduct “how to” sessions and webinars, maintain shared knowledge-base content, and collaborate cross-functionally while meeting operational KPIs.

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Autodesk
Autodesk
9 hours ago

Client Services Specialist

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Last checked: 9 hours agoStatus: Live

Job Summary

Support Autodesk customers and partners with software access and partner order inquiries, handling troubleshooting to diagnose root causes and resolve issues with high-quality documentation. Communicate across phone, chat, and web/email; manage order processing, account sign-in, and license fulfillment requests. Provide product-access education, conduct “how to” sessions and webinars, maintain shared knowledge-base content, and collaborate cross-functionally while meeting operational KPIs.
Location: Seoul, Singapore, Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure customers have immediate access to purchased software products by troubleshooting access issues or using third-party tools to identify root causes
  • •Handle customer and partner support requests, including order processing and inquiries related to product access, account sign-in, and license fulfillment
  • •Provide information on account features and capabilities, delivering “how to” sessions and enablement activities as needed
  • •Serve as a subject matter expert for Autodesk policies, processes, and tools; contribute to shared knowledge-base content
  • •Collaborate cross-functionally and with local sales on customer/order issues and quarter-end order entry cut-off activities

Key Requirements

  • •3+ years in a customer-facing or client services position
  • •Experience in a customer service environment
  • •Meet or exceed operational KPI
  • •Strong verbal and written communication
  • •Fluent in Japanese (speaking and writing) and English (other languages are an advantage)
Experience:3+ yearsCustomer serviceCustomer support
Skills:TroubleshootingProblem-solvingCommunicationCustomer satisfactionAccountability
Languages:JapaneseEnglish

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
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