Operations Manager - Onboarding

Alaan
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3-6 yearsSkills: ["Communication","Organization","Problem-solving","Attention to detail","Teamwork"]

Lead the onboarding experience for new customers of a fintech spend management platform. Own end-to-end onboarding processes, verify KYC/KYB, coordinate with Sales, Customer Success, and Product to streamline onboarding, and ensure regulatory compliance. Drive customer experience with scalable workflows, monitor KPIs, and resolve issues from day one.

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FursaFursa
Alaan
Alaan
3 months ago

Operations Manager - Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead the onboarding experience for new customers of a fintech spend management platform. Own end-to-end onboarding processes, verify KYC/KYB, coordinate with Sales, Customer Success, and Product to streamline onboarding, and ensure regulatory compliance. Drive customer experience with scalable workflows, monitor KPIs, and resolve issues from day one.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Be the first point of contact for customers during their onboarding journey and provide timely guidance.
  • •Assist customers in completing necessary documentation and account setup steps.
  • •Verify customer information and documentation in accordance with KYC and KYB requirements.
  • •Partner with Sales, Customer Success, and Product to streamline onboarding processes and improve customer experience.
  • •Proactively follow up on queries raised by customers and escalate as needed.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityTravel AllowanceGym Membership

Key Requirements

  • •3-6 years of experience in Operations at prominent startups or fintech companies
Experience:3-6 yearsFintechSaaS
Skills:CommunicationOrganizationProblem-solvingAttention to detailTeamwork
Languages:English
Tech Stack:KYCKYB

Company Brief

Alaan
Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn