Alaan

2 months ago

Operations Manager - Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead the onboarding experience for new customers of a fintech spend management platform. Own end-to-end onboarding processes, verify KYC/KYB, coordinate with Sales, Customer Success, and Product to streamline onboarding, and ensure regulatory compliance. Drive customer experience with scalable workflows, monitor KPIs, and resolve issues from day one.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Be the first point of contact for customers during their onboarding journey and provide timely guidance.
•Assist customers in completing necessary documentation and account setup steps.
•Verify customer information and documentation in accordance with KYC and KYB requirements.
•Partner with Sales, Customer Success, and Product to streamline onboarding processes and improve customer experience.
•Proactively follow up on queries raised by customers and escalate as needed.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym Membership

Key Requirements

•3-6 years of experience in Operations at prominent startups or fintech companies

Experience:3-6 yearsFintechSaaS

Skills:CommunicationOrganizationProblem-solvingAttention to detailTeamwork

Languages:English

Tech Stack:KYCKYB

Company Brief

Alaan

Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Alaan

2 months ago

Operations Manager - Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Be the first point of contact for customers during their onboarding journey and provide timely guidance.
•Assist customers in completing necessary documentation and account setup steps.
•Verify customer information and documentation in accordance with KYC and KYB requirements.
•Partner with Sales, Customer Success, and Product to streamline onboarding processes and improve customer experience.
•Proactively follow up on queries raised by customers and escalate as needed.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym Membership

Key Requirements

•3-6 years of experience in Operations at prominent startups or fintech companies

Experience:3-6 yearsFintechSaaS

Skills:CommunicationOrganizationProblem-solvingAttention to detailTeamwork

Languages:English

Tech Stack:KYCKYB

Company Brief

Alaan

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn