Director, Customer Compensation & Policy

HelloFresh
Warsaw, Berlin
Workplace: HybridFull timeFunction: People, HR & TalentExperience: 8-12 yearsEducation: mastersSkills: ["Analytical rigor","Strategic judgment","Cross-functional leadership","Stakeholder management","Structured decision-making"]

Own the global strategy and operating model for how HelloFresh compensates customers across markets, brands, and channels. Build the compensation “engine” by defining categorization rules, thresholds, segmentation logic, and automation frameworks in partnership with Tech. Lead experimentation and behavioral-economics-driven policy design, govern fraud/abuse prevention, and steward the compensation P&L with cost discipline and auditable reporting.

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HelloFresh
HelloFresh
22 hours ago

Director, Customer Compensation & Policy

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Job Summary

Own the global strategy and operating model for how HelloFresh compensates customers across markets, brands, and channels. Build the compensation “engine” by defining categorization rules, thresholds, segmentation logic, and automation frameworks in partnership with Tech. Lead experimentation and behavioral-economics-driven policy design, govern fraud/abuse prevention, and steward the compensation P&L with cost discipline and auditable reporting.
Location: Warsaw, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Director level

Key Responsibilities

  • •Own end-to-end global compensation strategy, categorization, and compensation determination across markets, brands, and contact channels.
  • •Architect and continuously evolve the compensation engine by defining rules, thresholds, segmentation logic, automation frameworks, and operating principles for generosity vs cost discipline.
  • •Set the global roadmap for compensation experimentation and define the measurement framework for successful tests and durable policy rollout.
  • •Own the global compensation P&L and track spend by market, error category, customer segment, and channel while closing financial leakage.
  • •Lead global fraud and abuse prevention governance, manage escalations and exception adjudication, and drive adoption of policy changes across markets and brands.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •MBA or equivalent postgraduate qualification required.
  • •8–12 years of progressive experience in customer strategy, pricing, operations, or an adjacent domain with global, multi-market exposure.
  • •Proven track record owning a financially significant operational lever with analytical precision and strategic judgment.
  • •Advanced proficiency in SQL and data analysis to build and pressure-test analytical models underpinning policy decisions.
  • •Fluency with experimentation methodology (test design, statistical significance, holdout analysis) and working with engineering to define requirements for rules-based or AI-assisted decisioning tools.
Experience:8-12 yearsSubscription commerceLogisticsConsumer-facing operationsMulti-market environments
Education:Master's
Skills:Analytical rigorStrategic judgmentCross-functional leadershipStakeholder managementStructured decision-making
Tech Stack:SQLA/B testingStatistical significanceHoldout analysisAI-assisted decisioning

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn