IT Helpdesk Engineer

Arrise
Bogotá
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Troubleshooting","Analytical thinking","Problem-solving","Communication","Customer service"]

Provide first- and second-line IT support as the single point of contact for end-user incidents and requests. Triage, log, and manage cases in Jira Service Desk, and install/configure Windows and Apple devices using security policies and Microsoft Intune. Support core infrastructure such as Active Directory and Microsoft 365, troubleshoot hardware/software across desktops, printers, and mobile, and coordinate with vendors when escalation is needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Arrise
Arrise
1 week ago

IT Helpdesk Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide first- and second-line IT support as the single point of contact for end-user incidents and requests. Triage, log, and manage cases in Jira Service Desk, and install/configure Windows and Apple devices using security policies and Microsoft Intune. Support core infrastructure such as Active Directory and Microsoft 365, troubleshoot hardware/software across desktops, printers, and mobile, and coordinate with vendors when escalation is needed.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Act as the single point of contact for IT queries and incidents for end users via Microsoft Teams, Outlook, and Jira Service Desk.
  • •Log, categorize, prioritize, and manage support requests in Jira Service Desk, ensuring accurate documentation and timely resolution.
  • •Install, configure, and maintain IT equipment and applications for Windows and Apple devices, using Microsoft Intune and security policies.
  • •Provide 1st/2nd line troubleshooting across desktops, laptops, printers, and mobile devices; diagnose and resolve issues or escalate as needed.
  • •Maintain IT infrastructure (Active Directory, Microsoft 365 services, LAN), manage asset inventory, support onboarding/offboarding, and update user guides/knowledge base articles.

Key Requirements

  • •3+ years of experience in a similar role such as System Administrator, Network Administrator, or IT Support Engineer.
  • •Strong practical experience with Active Directory, Microsoft 365, Intune, and SharePoint.
  • •Advanced knowledge of Windows and macOS, including support for desktops, laptops, printers, and mobile devices.
  • •Solid networking fundamentals (LAN/WAN) and experience with routers and switches.
  • •Bachelor’s degree in Information Technology, Computer Science, or related field; professional English proficiency and excellent communication skills.
Experience:3+ years
Education:Bachelor's in Information Technology, Computer Science, or a related field
Skills:TroubleshootingAnalytical thinkingProblem-solvingCommunicationCustomer service
Certifications:Microsoft Certified Systems Administrator (MCSA)
Languages:English
Tech Stack:Microsoft TeamsOutlookJira Service DeskWindowsMacOSIOSMicrosoft IntuneActive DirectoryMicrosoft 365Exchange OnlineSharePoint OnlineLANLAN/WANRoutersSwitchesMicrosoft OfficeWordExcelPowerPoint

Company Brief

Arrise
Arrise provides a cloud platform that helps property owners, facilities teams and compliance managers centralize building safety, maintenance and regulatory documentation, automate inspections and workflows, and streamline reporting to reduce risk and ensure operational compliance.
Industry: Facility Management
Website