Senior Analyst, Technology Account Management

Support end-to-end technology and operational relationships with assigned customers in the Philippines and region. Execute project and process elements within the Technology Account Management function, track and resolve customer incidents, and escalate high-risk issues. Engage customers through in-person and virtual channels, using data and trends to improve customer experience and operational efficiency. Deliver Quarterly Operational Reviews, provide product guidance and training, and help mentor junior team members while driving continuous improvement.