WPP

1 day ago

Director, Customer Success

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive adoption and usage of a client data collaboration platform for a North American client portfolio in a transition to usage-based revenue. Own client relationships post-sale, ensure platform value and stickiness, secure renewals, and identify expansion opportunities across major brands and smaller customers. Lead with an outcome- and usage-driven mindset, collaborating with internal teams while acting as a credible technical partner and improving scalable processes.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Drive client adoption and usage of the Infosum data collaboration platform aligned to clients’ business goals.
•Build strong client relationships to ensure stickiness and renewals.
•Manage a portfolio of approximately 16-20 accounts, including major brands, publishers, and data providers.
•Identify and pursue expansion opportunities within the existing book of business.
•Provide technical credibility to partner with clients and internal teams, including scalable process and documentation improvements.

Pay and Benefits

Salary: USD 100,000 - 230,000

Schedule:4-Day Week

Key Requirements

•5-10 years in customer success or account management within the Ad Tech industry.
•Deep paid media marketplace knowledge, including DSPs, SSPs, and data platforms.
•Proven ability to link success to business outcomes and metrics such as revenue growth and usage increase.
•Renewals earned through continuous value delivery and driving ongoing platform usage.
•Strong technical aptitude to understand how Ad Tech platforms work on the backend (non-coding role).

Experience:5-10 yearsAd TechPaid media

Skills:Relationship buildingBusiness outcomes focusProcess improvementDocumentationSales-mindedness

Languages:English

Tech Stack:DSPsSSPsData platformsAd Tech platforms

Company Brief

WPP

Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1971

Website LinkedIn

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WPP