3 days ago

Customer Success Program Manager - Scale Team

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead scaled customer success for a portfolio by driving value, adoption, and sponsorship across accounts. Build and coach customers’ value journeys and establish Centre of Excellence practices, while orchestrating 1:N program motions with partners (bootcamps, sprints, POVs, value sprints). Use AI agents, copilots, and automated reporting to monitor portfolio health, surface renewal risks, track expansion opportunities, and coordinate escalations—at scale.

Location: Munich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive value, adoption, and sponsorship as a trusted advisor across customers and partners to ensure portfolio-level value realization.
•Establish Centre of Excellence practices and coach customers to achieve self-sufficiency through self-service offerings.
•Orchestrate 1:N program management and scalable motions (value bootcamps, sprint motions, POV development, value sprints) to generate community impact.
•Monitor portfolio health using AI-driven tools to proactively surface renewal risks and expansion opportunities.
•Deploy automated value reports and AI-driven nudges, and partner with internal technical teams to deliver complex solutions at scale.

Pay and Benefits

Perks:RsusPaid LeaveParental LeaveLearning BudgetGym Membership

Key Requirements

•3-5 years of programmatic execution with end-to-end post-sales customer journeys focused on value realization for a portfolio.
•Strong understanding of industry-specific business processes and the ability to identify improvement opportunities across industries.
•High AI fluency using copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health.
•Strong stakeholder management skills to build trust and inspire action with technical users and C-level executives.
•Native-level German proficiency to lead workshops and conduct executive presentations.

Experience:3-5 years

Education:Bachelor's

Skills:Stakeholder managementRelationship buildingCoachingCommunity engagementTrust building

Languages:EnglishGerman

Tech Stack:Process MiningProcess Intelligence GraphAI agentsCopilots

Company Brief

Celonis

Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Celonis

3 days ago

Customer Success Program Manager - Scale Team

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive value, adoption, and sponsorship as a trusted advisor across customers and partners to ensure portfolio-level value realization.
•Establish Centre of Excellence practices and coach customers to achieve self-sufficiency through self-service offerings.
•Orchestrate 1:N program management and scalable motions (value bootcamps, sprint motions, POV development, value sprints) to generate community impact.
•Monitor portfolio health using AI-driven tools to proactively surface renewal risks and expansion opportunities.
•Deploy automated value reports and AI-driven nudges, and partner with internal technical teams to deliver complex solutions at scale.

Pay and Benefits

Perks:RsusPaid LeaveParental LeaveLearning BudgetGym Membership

Key Requirements

•3-5 years of programmatic execution with end-to-end post-sales customer journeys focused on value realization for a portfolio.
•Strong understanding of industry-specific business processes and the ability to identify improvement opportunities across industries.
•High AI fluency using copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health.
•Strong stakeholder management skills to build trust and inspire action with technical users and C-level executives.
•Native-level German proficiency to lead workshops and conduct executive presentations.

Experience:3-5 years

Education:Bachelor's

Skills:Stakeholder managementRelationship buildingCoachingCommunity engagementTrust building

Languages:EnglishGerman

Tech Stack:Process MiningProcess Intelligence GraphAI agentsCopilots

Company Brief

Celonis

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn