Sr. Assoc-Quality Analyst

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Analytical skills","Communication skills","Teamwork","Proactive rapport building"]

Evaluate transactions and participate in internal and external calibration sessions to ensure service and performance quality. Own customer satisfaction by tracking results, producing timely reports, and communicating key updates. Strengthen relationships with clients and team members by understanding needs and resolving issues. Use accurate data reporting and analysis to identify trends and recommend improvements that support business impact.

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FursaFursa
Sutherland
Sutherland
1 day ago

Sr. Assoc-Quality Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Evaluate transactions and participate in internal and external calibration sessions to ensure service and performance quality. Own customer satisfaction by tracking results, producing timely reports, and communicating key updates. Strengthen relationships with clients and team members by understanding needs and resolving issues. Use accurate data reporting and analysis to identify trends and recommend improvements that support business impact.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Complete assigned transaction evaluation.
  • •Attend calibration sessions as assigned.
  • •Oversee and manage performance and service quality to guarantee customer satisfaction.
  • •Establish and maintain communication with clients and/or team members to resolve issues and meet expectations.
  • •Produce timely, accurate reports and use data analysis to identify trends and recommend improvements.

Key Requirements

  • •Complete all assigned transaction evaluation tasks.
  • •Attend internal and external calibration sessions as assigned.
  • •6 months experience in process transformation.
  • •Proficient in MS Office.
  • •Strong analytical skills to interpret data, identify trends, and suggest improvements.
Skills:Analytical skillsCommunication skillsTeamworkProactive rapport building
Languages:English
Tech Stack:MS Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor