Country Manager

inDrive
Kuala Lumpur
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Communication","Negotiation","Stakeholder management","Problem-solving"]

Lead Malaysia’s ride-hailing operations as a hands-on country leader, translating marketplace and competitor intelligence into national strategy, planning, and execution. Own operational standards, escalations, automation/workflow optimization, and supply-demand and funnel performance. Drive launch and regulatory compliance efforts, guide partnerships and public affairs, and oversee risk/GR alignment and service quality across markets.

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FursaFursa
inDrive
inDrive
8 months ago

Country Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead Malaysia’s ride-hailing operations as a hands-on country leader, translating marketplace and competitor intelligence into national strategy, planning, and execution. Own operational standards, escalations, automation/workflow optimization, and supply-demand and funnel performance. Drive launch and regulatory compliance efforts, guide partnerships and public affairs, and oversee risk/GR alignment and service quality across markets.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and implement operational standards and best practices aligned with global strategy.
  • •Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing.
  • •Lead automation and workflow optimization to scale operations efficiently and manage high-level operational escalations.
  • •Manage marketplace supply-demand balance and key funnel metrics, collaborating with relevant teams on pricing, monetization, and performance strategy.
  • •Lead market expansion and launches, coordinate compliant market entry, and oversee partnerships/public affairs, risk mitigation, and service quality.

Key Requirements

  • •5 years of experience in operations, general management, or marketplace leadership roles.
  • •Proven ability to lead cross-functional teams in high-growth environments.
  • •Experience in ride hailing, e-commerce, or other platform-based businesses.
  • •Demonstrated ability to resolve complex problems and drive scalable solutions.
  • •Deep understanding of local market dynamics, user behavior, and regulatory environments.
Experience:Ride hailingE-commercePlatform-based businesses
Skills:CommunicationNegotiationStakeholder managementProblem-solving
Languages:Malay BahasaEnglish

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn