Vice President - Middle Office Service Delivery and Oversight

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Communication","Negotiation","Influencing","Problem-solving","Time management"]

Own end-to-end delivery and oversight of Middle Office services for Securities Services Operations clients, including timeliness to market deadlines and service-level agreements. Monitor downstream processing (settlements, cash payments, derivatives) and ensure reconciliations, disputes, and collateral margin calls are handled accurately and escalated promptly. Coordinate change and transformation efforts, support business recovery planning, and drive operational risk assessment, documentation, and controls while partnering with IT and multiple operational stakeholders.

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FursaFursa
HSBC
HSBC
1 day ago

Vice President - Middle Office Service Delivery and Oversight

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Job Summary

Own end-to-end delivery and oversight of Middle Office services for Securities Services Operations clients, including timeliness to market deadlines and service-level agreements. Monitor downstream processing (settlements, cash payments, derivatives) and ensure reconciliations, disputes, and collateral margin calls are handled accurately and escalated promptly. Coordinate change and transformation efforts, support business recovery planning, and drive operational risk assessment, documentation, and controls while partnering with IT and multiple operational stakeholders.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Provide end-to-end delivery and oversight of Middle Office services for the Securities Services Operations client base, including participation in on-site client reviews.
  • •Monitor the timeliness and completeness of downstream operations (security settlement, cash payment, derivatives processing) and ensure client inquiries are resolved with clear documentation.
  • •Coordinate between MSS Investment Operations and stakeholder project teams to progress the operational service model, including implementation of new products and service offerings.
  • •Proactively identify and resolve processing model gaps and inefficiencies, maintain procedural documentation, and continually reassess operational risks including legal/regulatory and market changes.
  • •Ensure compliance with AML/KYC and Group policies, manage reconciliations and unmatched trades, support disputes escalation per SLA, and deliver transformation and Business Recovery Plan activities.
Travel: Low travel

Key Requirements

  • •Intermediate experience working within an Investment Management, Middle Office and/or Custody environment.
  • •Over 10 years of diverse experience in financial or consulting fields with strong process management and system implementation skills in an Asset Manager or equivalent outsourced operations provider.
  • •Knowledge of securities trading confirmation and settlement procedures, including the use of Electronic Trade Confirmations and SWIFT settlement message types (advantage).
  • •Hands-on Middle Office operations knowledge, including experience operating Multifonds and exposure to tools such as Markit EDM, TradeFlow, Calypso, Aladdin, and FactSet (advantage).
  • •Strong communication, negotiation, and influencing skills, with sound time management and experience supporting procedure writing and offshore/transformation projects.
Experience:Investment managementMiddle officeCustodySecurities servicesAsset managementFinancial services
Skills:CommunicationNegotiationInfluencingProblem-solvingTime management
Tech Stack:SWIFTMultifondsMarkit EDMTradeFlowCalypsoAladdinFactSetElectronic Trade ConfirmationsMicrosoft applications

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn