Principal Customer Engineer, Central Majors - Toronto Canada

Cloudflare
Toronto
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Stakeholder management","Presentation","Consultative advising","Commercial mindset"]

Serve as a trusted technical advisor and quota-carrying technologist for enterprise customers across the full Cloudflare customer journey. Lead technical validation and discovery, design deployment and onboarding/migration blueprints (DNS, CDN, Zero Trust, security), and drive value realization through health monitoring and QBRs. Use AI-augmented workflows and automation (LLMs/agents) to reduce administrative effort and orchestrate technical enablement for internal teams and customers.

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FursaFursa
Cloudflare
Cloudflare
14 hours ago

Principal Customer Engineer, Central Majors - Toronto Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor and quota-carrying technologist for enterprise customers across the full Cloudflare customer journey. Lead technical validation and discovery, design deployment and onboarding/migration blueprints (DNS, CDN, Zero Trust, security), and drive value realization through health monitoring and QBRs. Use AI-augmented workflows and automation (LLMs/agents) to reduce administrative effort and orchestrate technical enablement for internal teams and customers.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Account Executives on technical discovery and lead deep-dive validations, mapping customer infrastructure to fit-for-purpose Cloudflare architectures and tailored solutions.
  • •Define success criteria and technical evaluation plans for PoCs, and deliver presentations, architectural diagrams, and demonstrations that address performance, security, and reliability needs.
  • •Provide oversight for onboarding and value realization, serving as the primary executive/engineering contact while creating deployment and migration/onboarding blueprints and reducing integration risk.
  • •Carry a variable quota, lead technical QBRs, and identify cross-sell/up-sell opportunities based on product usage and platform adoption.
  • •Use AI agents and internal platforms to automate routine workflows (e.g., RFP/security questionnaire responses and basic telemetry monitoring) and partner with enablement to govern technical resources.
Travel: High travel

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management) appropriate to Principal level.
  • •Ability to whiteboard and clearly design and articulate complex enterprise network and security architectures.
  • •Strong consultative communication skills to translate technical concepts into business outcomes for both engineers and C-level executives.
  • •Proven ability to operate in a quota-carrying or revenue-aligned environment and understand SaaS metrics and enterprise sales cycles.
  • •Technical breadth across areas such as internet fundamentals, security (WAF/Zero Trust/SASE), performance (HTTP/2/TLS 1.3), AI proficiency, and coding/scripting for integrations.
Experience:Enterprise SaaSCloud-nativeSecurityNetworkingDeveloper platform
Education:
Skills:CommunicationStakeholder managementPresentationConsultative advisingCommercial mindset
Languages:English
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersProof of Concepts (PoCs)WAFBot ManagementFirewallsRate limitingTLSSASEHTTP/2TLS 1.3OSI ModelBGPGRETCP/UDPHTTP(S)SSL/TLS

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn