Technical Customer Success Manager - Americas

PostHog
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Relationship-building","Customer focus"]

Join PostHog as a technically adept Customer Success expert for the Americas, owning ~25-40 paying customers with ARR in the $20k-$100k+ range. You’ll troubleshoot technical issues, advise on configuration, gather customer feedback, and collaborate with product teams to ensure retention and successful adoption of PostHog products across developers and product teams.

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FursaFursa
PostHog
PostHog
2 months ago

Technical Customer Success Manager - Americas

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join PostHog as a technically adept Customer Success expert for the Americas, owning ~25-40 paying customers with ARR in the $20k-$100k+ range. You’ll troubleshoot technical issues, advise on configuration, gather customer feedback, and collaborate with product teams to ensure retention and successful adoption of PostHog products across developers and product teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and maintain relationships with customers, acting as the primary PostHog face for the assigned accounts.
  • •Own customer feedback and ensure it reaches the wider PostHog team to drive product improvements.
  • •Investigate technical issues and contribute to problem resolution, often solving problems before escalating to other teams.
  • •Be highly responsive to Slack messages, support tickets, and emails to ensure customer success.
  • •Aim to be the preferred PostHog CS contact by delivering value and ensuring long-term customer retention.

Key Requirements

  • •Technically capable; comfortable working with code, able to troubleshoot customer issues and, at times, raise PRs to fix bugs across PostHog products.
  • •Understanding of how product teams work and how they ship features; ability to help customers use PostHog to solve real problems (e.g., experiments, product analytics, session replay, error tracking).
  • •Strong customer focus; proactively remove blockers to ensure customers can use PostHog effectively.
  • •Able to work at scale with around 40 customers and tailor approach per customer.
  • •Nice to have experience with developer tools or product analytics, or prior Pre-sales/Technical Account Manager roles to blend technical and commercial skills.
Experience:Developer toolsProduct analyticsSession replayData warehousesData pipelines
Skills:CommunicationProblem-solvingRelationship-buildingCustomer focus
Tech Stack:SQLData warehouseSession replayA/B testingFeature flagsPRsPostHogSQL insightsBuilt-in data warehousePostHog CodePostHog AI

Company Brief

PostHog
PostHog provides an open-source product analytics and developer platform that combines analytics, session replay, feature flags, A/B testing, and data warehousing to help engineering and product teams build and optimize products.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
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