Specialist/Sr Specialist, Payroll Service Center (Phoenix, AZ, US)

American Airlines Group
Phoenix
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Customer service","Communication","Organizational skills","Independent work","Prioritization","Deadline management","Critical thinking"]

Join the Payroll Team within the Finance Division to handle employee payroll questions via phone, chat, and email. You’ll explain and interpret complex payroll information, identify and resolve potential issues using analytical thinking, and research inquiries to provide resolution per policy. The role also supports specialized processing, documentation for quality assurance, training as needed, and assistance with special projects and testing for new systems.

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American Airlines Group
American Airlines Group
2 days ago

Specialist/Sr Specialist, Payroll Service Center (Phoenix, AZ, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join the Payroll Team within the Finance Division to handle employee payroll questions via phone, chat, and email. You’ll explain and interpret complex payroll information, identify and resolve potential issues using analytical thinking, and research inquiries to provide resolution per policy. The role also supports specialized processing, documentation for quality assurance, training as needed, and assistance with special projects and testing for new systems.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle employee payroll questions via phone, chat, and email
  • •Explain and interpret complex payroll information to employees at all levels
  • •Identify and address potential issues using analytical skills and critical thinking
  • •Research employee questions, provide resolutions per company policy, and document inquiries for quality assurance
  • •Assist in specialized processing, assigned projects, special projects and testing of new systems, provide training as needed, and communicate discrepancies to the payroll supervisor

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •3 years of business experience
  • •Experience working in a high volume customer service environment (preferred)
  • •Familiarity with accounting principles related to funds disbursements, payroll tax statutory requirements, and payment regulations
  • •Familiarity with expense reporting and garnishment processing
  • •Ability to demonstrate above average customer service, communication, and organizational skills
Experience:3+ years
Skills:Customer serviceCommunicationOrganizational skillsIndependent workPrioritizationDeadline managementCritical thinking
Tech Stack:Microsoft Windows

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn