Applied Materials

1 month ago

Global Product Support Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Develop service procedures and Best Known Methods (BKMs) for new products, and contribute to FMECA, CAPA, and Failure Analysis. Build and test products in the Apps lab, troubleshoot issues, and partner with Engineering, Manufacturing, and Quality & Reliability to address Top Field Issues. Create technical product manuals and customer-facing guidance, develop training packages, and support customer engineering teams before ELS shipments.

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop service procedures and Best Known Methods (BKMs) for new products, and participate in FMECA and first-chamber build & test activities.
•Solve issues directly or partner with Engineering to address issues identified, supporting New Product final test procedures with Manufacturing.
•Review and address Top Field Issues with Quality & Reliability (Q&R), and participate in or own CAPA processes.
•Develop and document customer and internal troubleshooting guidance (Technical Product Manuals, CENs, ISBs, troubleshooting guides).
•Collect process and qualification data for BKMs, build initial training packages with Global Technical Training, and train customer teams prior to ELS shipments.

Travel: Medium travel

Pay and Benefits

Salary: USD 124,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best Known Methods (BKMs) to service new products.
•Contribute to FMECA and participate in or own CAPA processes.
•Conduct or facilitate Failure Analysis (FA) as needed to solve complex issues.
•Develop and document procedures for install (start-up), retrofit, and maintaining products (Technical Product Manuals).
•Create training packages and train customer and technical product support teams for new product readiness.

Experience:SemiconductorsManufacturingEquipment service

Skills:Problem-solvingLeadershipInterpersonal skillsConsensus buildingJudgment

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Global Product Support Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop service procedures and Best Known Methods (BKMs) for new products, and participate in FMECA and first-chamber build & test activities.
•Solve issues directly or partner with Engineering to address issues identified, supporting New Product final test procedures with Manufacturing.
•Review and address Top Field Issues with Quality & Reliability (Q&R), and participate in or own CAPA processes.
•Develop and document customer and internal troubleshooting guidance (Technical Product Manuals, CENs, ISBs, troubleshooting guides).
•Collect process and qualification data for BKMs, build initial training packages with Global Technical Training, and train customer teams prior to ELS shipments.

Travel: Medium travel

Pay and Benefits

Salary: USD 124,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best Known Methods (BKMs) to service new products.
•Contribute to FMECA and participate in or own CAPA processes.
•Conduct or facilitate Failure Analysis (FA) as needed to solve complex issues.
•Develop and document procedures for install (start-up), retrofit, and maintaining products (Technical Product Manuals).
•Create training packages and train customer and technical product support teams for new product readiness.

Experience:SemiconductorsManufacturingEquipment service

Skills:Problem-solvingLeadershipInterpersonal skillsConsensus buildingJudgment

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor