Customer Operations Representative

Phoenix Group
Edinburgh
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Multitasking","Customer focus","Reassurance","Adaptability"]

Join the Workplace Telephony Team to support Standard Life pension customers over the phone. You’ll answer inbound calls, listen carefully, provide clear information and reassurance, respond to queries, and update member details. As you progress, you may handle questions through other channels and guide members to the Standard Life App and online services. Training is provided, and the role evolves from office-based onboarding to a hybrid pattern.

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Phoenix Group
Phoenix Group
1 day ago

Customer Operations Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Join the Workplace Telephony Team to support Standard Life pension customers over the phone. You’ll answer inbound calls, listen carefully, provide clear information and reassurance, respond to queries, and update member details. As you progress, you may handle questions through other channels and guide members to the Standard Life App and online services. Training is provided, and the role evolves from office-based onboarding to a hybrid pattern.
Location: Edinburgh
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer inbound calls from customers, employers, and Financial Advisers and provide clear information.
  • •Listen carefully to customer needs, respond to queries, and offer reassurance during calls.
  • •Update member details accurately and help customers use the Standard Life App and online services.
  • •Develop in the role to handle queries through other communication channels as needed.
  • •Work closely with colleagues across the business to deliver an exceptional customer experience.

Pay and Benefits

Salary: GBP 26,000
Perks:Health InsuranceAnnual LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

  • •Brilliant communication skills: clear, warm, and able to multitask without missing details.
  • •Genuine passion for helping others and going the extra mile while doing the right thing.
  • •Confidence with computers and new systems, able to learn and navigate systems to help customers quickly and accurately.
  • •Interest in supporting pension customers; previous pensions knowledge is helpful but not required due to full training.
  • •Ability to provide clear information and reassurance so customers leave feeling confident and supported.
Experience:Financial services
Skills:CommunicationMultitaskingCustomer focusReassuranceAdaptability
Languages:US

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor