Figma

5 days ago

Enterprise Support Specialist (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Serve as an Enterprise Specialist on the Product Support team, partnering with the Enterprise Support Manager to deliver high-quality support for Figma’s most strategic customers. Diagnose complex technical issues across sophisticated enterprise use cases, owning cases from email intake through resolution. Collaborate with Sales, Product, and Engineering, act as the voice of the customer, surface trends for product and process improvements, and help scale support tooling and pilots.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop expertise of Figma products and customer journeys to accurately diagnose complex inquiries.
•Handle customer communication daily via email, taking ownership of cases from start to resolution.
•Partner with Sales to guide large organizations through complex workspace configurations and ensure successful account setup.
•Act as the voice of the customer by capturing product and process gaps and presenting data-backed cases for improvements.
•Own high-risk escalations by engaging partners proactively and driving communication through to resolution.

Key Requirements

•3+ years of experience in a support environment for a technical SaaS product, ideally supporting Enterprise customers.
•Troubleshooting experience with SAML/SSO and SCIM configurations for large-scale organizations.
•Experience with system administration for large end-user communities or guiding customers through complex implementations.
•Ability to evaluate the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolutions.

Experience:3+ yearsSaaSEnterprise customers

Skills:CommunicationCustomer advocacyCross-functional collaborationProblem-solving

Languages:English

Tech Stack:SAMLSSOSCIMEmailSystem administrationAdobe XDSketchFramerAI

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

5 days ago

Enterprise Support Specialist (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop expertise of Figma products and customer journeys to accurately diagnose complex inquiries.
•Handle customer communication daily via email, taking ownership of cases from start to resolution.
•Partner with Sales to guide large organizations through complex workspace configurations and ensure successful account setup.
•Act as the voice of the customer by capturing product and process gaps and presenting data-backed cases for improvements.
•Own high-risk escalations by engaging partners proactively and driving communication through to resolution.

Key Requirements

•3+ years of experience in a support environment for a technical SaaS product, ideally supporting Enterprise customers.
•Troubleshooting experience with SAML/SSO and SCIM configurations for large-scale organizations.
•Experience with system administration for large end-user communities or guiding customers through complex implementations.
•Ability to evaluate the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolutions.

Experience:3+ yearsSaaSEnterprise customers

Skills:CommunicationCustomer advocacyCross-functional collaborationProblem-solving

Languages:English

Tech Stack:SAMLSSOSCIMEmailSystem administrationAdobe XDSketchFramerAI

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn