Operations Manager - London Future Opportunities (London, GB)

Sephora
London
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Communication","Interpersonal skills","Analytical skills","Time management"]

Lead store operations across cash, stock, and back-of-house to ensure compliant, efficient daily processes. Drive operational efficiency through replenishment, cleanliness, organization, and visual presentation, while optimizing stockroom layout and workflow. Manage cash desk operations, audits, discrepancies, and stock levels, and ensure safety and operational guideline compliance. Develop and coach operational teams, set goals, and build schedules/rotas aligned to business needs and team wellbeing.

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FursaFursa
Sephora
Sephora
1 month ago

Operations Manager - London Future Opportunities (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead store operations across cash, stock, and back-of-house to ensure compliant, efficient daily processes. Drive operational efficiency through replenishment, cleanliness, organization, and visual presentation, while optimizing stockroom layout and workflow. Manage cash desk operations, audits, discrepancies, and stock levels, and ensure safety and operational guideline compliance. Develop and coach operational teams, set goals, and build schedules/rotas aligned to business needs and team wellbeing.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day cash and stock operations, ensuring compliance with SEPHORA policies and procedures.
  • •Drive operational efficiency across replenishment, cleanliness, organisation, and visual presentation.
  • •Manage stockroom layout and workflow to optimise space, speed, and productivity.
  • •Lead cash desk operations including accuracy, security, compliance, and daily transaction smoothness.
  • •Lead and develop operational and cash desk teams through training, coaching, and performance feedback.

Pay and Benefits

Perks:Learning BudgetEmployee DiscountPaid LeaveHoliday AllowanceCommission

Key Requirements

  • •Proven leadership experience in retail operations with strong cash and stock management expertise.
  • •Strong organisational and time-management skills to prioritise in a fast-paced environment.
  • •Customer-focused approach with confidence handling complex situations and resolving issues.
  • •Experience using digital tools to enhance operational efficiency.
  • •Strong analytical skills to interpret KPIs and drive performance improvements.
Experience:Retail
Skills:LeadershipCommunicationInterpersonal skillsAnalytical skillsTime management
Tech Stack:SEPHORA digital tools

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn