Customer Service Associate | Retail | M&S | Qatar (Doha, QA)

Al Futtaim Group
Doha
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Customer service orientation","Collaboration","Flexibility","Customer engagement"]

Drive sales and deliver an exceptional in-store customer experience for M&S. Welcome customers, provide product information, and support fitting-room service while working collaboratively with the store team to meet sales targets. Manage cash wrap services, gift cards, and customer data capture, while keeping store standards clean and inviting and complying with M&S policies and procedures. Assist with store meetings and additional duties as assigned by store management.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Customer Service Associate | Retail | M&S | Qatar (Doha, QA)

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Job Summary

Drive sales and deliver an exceptional in-store customer experience for M&S. Welcome customers, provide product information, and support fitting-room service while working collaboratively with the store team to meet sales targets. Manage cash wrap services, gift cards, and customer data capture, while keeping store standards clean and inviting and complying with M&S policies and procedures. Assist with store meetings and additional duties as assigned by store management.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Create a positive first impression by greeting customers warmly and following the dress code.
  • •Provide current product information, thank customers, and invite them to return.
  • •Deliver service in fitting rooms, follow up with customers, and attempt to add-on to sales to meet targets.
  • •Operate cash wrap services, offer gift cards, and capture customer information for the database.
  • •Maintain store cleanliness and standards, comply with M&S policies, attend store meetings, and complete assigned duties.

Key Requirements

  • •High school degree or equivalent.
  • •1–2 years of retail sales experience.
  • •Excellent verbal communication skills and ability to engage with diverse customers.
  • •Strong customer service orientation with ability to identify fashion trends.
  • •Ability to work flexibly in a team and perform physical tasks (heavy lifting, standing for extended periods).
Experience:1-2 yearsRetail salesFashion retail
Education:High School
Skills:CommunicationCustomer service orientationCollaborationFlexibilityCustomer engagement

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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