Amcor

5 days ago

IT Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Deliver on-site IT service support for up to 300 devices per FTE, handling user support processes, end-user education, and IT asset management. Provide L1/L2 support for workstation deployment and support, and L3 support for servers and virtualization environments. Lead troubleshooting and maintenance across hardware, applications, printers, LAN/Wi‑Fi, monitoring tools, patching, and network documentation, while ensuring alignment with global IT standards and security policies.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver IT services for one or more sites, supporting up to 300 devices per FTE, including user support processes and IT asset management (procurement, configuration, repair, licenses, security and phone systems).
•Provide L1/L2 support for standard workstation deployment and support, and L3 support for server and virtualization environments.
•Perform technical support tasks including hardware installation/repair, application troubleshooting, printer/multi-function device management, and data backup/restore.
•Support and administer infrastructure tasks such as LAN/Wi‑Fi switch and access point setup/configuration, network documentation, and monitoring tools; patching and updates for servers.
•Communicate upcoming changes and projects, support end-user training, document procedures/knowledge base, and help define and check Disaster Recovery and Business Continuity plans.

Pay and Benefits

Salary: USD 64,700 - 97,100 annually

Perks:MedicalDentalVisionPaid LeavePaid ParentalRetirement SavingsLife Insurance

Key Requirements

•3+ years of IT service delivery experience, preferably in a multinational environment for technical support/help desk.
•Technical education in computer science (or equivalent experience/studies) with a bachelor’s degree in computer science advantageous.
•Good knowledge of configuring, managing, and troubleshooting Windows Server operating systems.
•Knowledge of server virtualization and basic networking concepts (TCP/IP).
•Fluency in English (spoken and written) and strong troubleshooting, interpersonal, and communication skills.

Experience:3+ years

Education:

Skills:MultitaskingCommunicationInterpersonal skillsTroubleshooting

Certifications:WindowsCiscoITIL Foundations

Languages:English

Tech Stack:WindowsWindows ServerCiscoITILServer virtualizationTCP/IPLAN switchesAccess PointsMonitoring tools

Company Brief

Amcor

Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.

Industry: Printing & Packaging

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1860

Website LinkedIn

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Amcor

5 days ago

IT Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver IT services for one or more sites, supporting up to 300 devices per FTE, including user support processes and IT asset management (procurement, configuration, repair, licenses, security and phone systems).
•Provide L1/L2 support for standard workstation deployment and support, and L3 support for server and virtualization environments.
•Perform technical support tasks including hardware installation/repair, application troubleshooting, printer/multi-function device management, and data backup/restore.
•Support and administer infrastructure tasks such as LAN/Wi‑Fi switch and access point setup/configuration, network documentation, and monitoring tools; patching and updates for servers.
•Communicate upcoming changes and projects, support end-user training, document procedures/knowledge base, and help define and check Disaster Recovery and Business Continuity plans.

Pay and Benefits

Salary: USD 64,700 - 97,100 annually

Perks:MedicalDentalVisionPaid LeavePaid ParentalRetirement SavingsLife Insurance

Key Requirements

•3+ years of IT service delivery experience, preferably in a multinational environment for technical support/help desk.
•Technical education in computer science (or equivalent experience/studies) with a bachelor’s degree in computer science advantageous.
•Good knowledge of configuring, managing, and troubleshooting Windows Server operating systems.
•Knowledge of server virtualization and basic networking concepts (TCP/IP).
•Fluency in English (spoken and written) and strong troubleshooting, interpersonal, and communication skills.

Experience:3+ years

Education:

Skills:MultitaskingCommunicationInterpersonal skillsTroubleshooting

Certifications:WindowsCiscoITIL Foundations

Languages:English

Tech Stack:WindowsWindows ServerCiscoITILServer virtualizationTCP/IPLAN switchesAccess PointsMonitoring tools

Company Brief

Amcor

Industry: Printing & Packaging

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1860

Website LinkedIn