Senior Customer Service Executive

Crh
Malaysia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-centric","Organizational skills","Prioritisation","Collaboration","Empathy","Continuous improvement","Positive working environment","Interpersonal awareness"]

Own end-to-end customer satisfaction by supporting the sales team to manage customer needs, concerns, and retention. Drive service quality improvements, handle key accounts and export sales, and ensure accurate, timely order processing including quotations, orders, delivery orders, and invoices. Respond to enquiries, resolve complaints, upsell related products, maintain customer databases and CRM data integrity, and present feedback insights to commercial and marketing leadership.

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FursaFursa
Crh
Crh
1 month ago

Senior Customer Service Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end customer satisfaction by supporting the sales team to manage customer needs, concerns, and retention. Drive service quality improvements, handle key accounts and export sales, and ensure accurate, timely order processing including quotations, orders, delivery orders, and invoices. Respond to enquiries, resolve complaints, upsell related products, maintain customer databases and CRM data integrity, and present feedback insights to commercial and marketing leadership.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support overall customer satisfaction by turning unhappy customers into return guests and building strong customer relationships for retention.
  • •Develop service quality processes and business process improvement solutions to enhance customer service operations.
  • •Manage key accounts and export sales activities while supporting sales team responsiveness to enquiries.
  • •Process customer orders accurately and on time by generating sales quotation, sales order, delivery order, and invoice, coordinating with supply chain for stock availability and delivery schedules.
  • •Handle customer complaints, analyse customer feedback for improvements, and maintain customer database/CRM system data integrity to identify sales potential.

Pay and Benefits

Perks:PensionHealth InsuranceLearning Budget

Key Requirements

  • •Possess at least a Diploma/Bachelor’s degree or equivalent qualification with relevant experience.
  • •Maintain high integrity, ethics, and confidentiality of sensitive information.
  • •Communicate clearly in English fluently (read, write, and converse).
  • •Demonstrate good interpersonal skills and ability to interact professionally with people at all levels.
  • •Be competent with an Accounting ERP system and support customer service operations.
Skills:Customer-centricOrganizational skillsPrioritisationCollaborationEmpathyContinuous improvementPositive working environmentInterpersonal awareness
Languages:English
Tech Stack:Accounting ERP systemCRM

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn