Channel Sales Support Agent

Block
London
Workplace: RemoteFull timeEUR 39,500 - 59,300Function: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Ownership","Reliability","Initiative"]

Serve as the operational backbone for independent contractor sales teams across the UK and Europe. Be the main point of contact for sales inquiries within SLA timeframes, build relationships with channel partners, and provide product knowledge, pricing, collateral, and technical guidance. Coordinate with internal teams to remove sales blockers, maintain sales documentation and playbooks, and process commission calculations in partnership with finance.

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FursaFursa
Block
Block
3 days ago

Channel Sales Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the operational backbone for independent contractor sales teams across the UK and Europe. Be the main point of contact for sales inquiries within SLA timeframes, build relationships with channel partners, and provide product knowledge, pricing, collateral, and technical guidance. Coordinate with internal teams to remove sales blockers, maintain sales documentation and playbooks, and process commission calculations in partnership with finance.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes.
  • •Build and maintain relationships with independent contractor sales teams.
  • •Provide product knowledge, pricing information, sales collateral, and technical guidance.
  • •Coordinate with internal teams to resolve sales inefficiencies, remove blockers, and implement lasting solutions.
  • •Maintain sales documentation, playbooks, and resource libraries; process commission calculations with finance.
Travel: Low travel

Pay and Benefits

Salary: EUR 39,500 - 59,300
Perks:Remote WorkHealth InsuranceFlexible TimeRetirement Savings

Key Requirements

  • •1–2 years of experience in sales support, channel management, technical support/implementation, or customer service.
  • •Experience using CRM systems such as Salesforce, HubSpot, or similar tools.
  • •Proficiency with Google Workspace and AI tools.
  • •Understanding of B2B sales processes and sales cycle management.
  • •Basic experience with sales reporting and analytics.
Skills:CommunicationProblem-solvingOwnershipReliabilityInitiative
Languages:English
Tech Stack:SalesforceHubSpotGoogle WorkspaceAI toolsCRM

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn