Cisco

1 month ago

Client Operations Delivery Analyst (Korean language support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

The role focuses on enabling Cisco customers, partners and internal stakeholders to transact smoothly through end-to-end renewals, data-driven insights, and process optimization. You will use AI, data analytics and SFDC to refine customer definitions, manage install base, drive ARR transformation, and support upsell/cross-sell initiatives while ensuring data integrity and operational excellence across multiple locations.

Location: Kuala Lumpur, Penang

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Act as a trusted advisor to stakeholders through an end-to-end renewals cycle, including customer definition, asset and license reconciliation, pricing, ordering process and asset entitlement.
•Ensure a clean and well-structured customer scope and hierarchy to enable comprehensive customer definitions, using AI and data analytics to refine definitions and maintain data integrity.
•Own and execute install base assessment and reconciliation for products, services, and software by aggregating data into a baseline.
•Contribute to ARR transformation by accelerating migration to Cisco Buying Programs and expanding renewal practices through upsell and cross-sell campaigns.
•Prepare and present insight-based renewal data packages and proposals to internal sellers, translating data into actionable insights and growth opportunities.

Key Requirements

•Korean language proficiency is required for supporting Korean-speaking customers and stakeholders; English proficiency also required for collaboration with regional and global teams.
•University degree or equivalent experience required.
•Experience in recurring revenue models, preferably within the IT industry.
•Intermediate proficiency in Microsoft Office tools and Salesforce.
•Experience in data analytics and using AI tools to drive process improvement.

Experience:IT industryRecurring revenueData analytics

Education:Bachelor's

Skills:Data storytellingCommunicationProblem-solvingAdvisoryCollaboration

Languages:KoreanEnglish

Tech Stack:SalesforceMicrosoft OfficeData visualizationAISigma Solutions

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Client Operations Delivery Analyst (Korean language support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur, Penang

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Act as a trusted advisor to stakeholders through an end-to-end renewals cycle, including customer definition, asset and license reconciliation, pricing, ordering process and asset entitlement.
•Ensure a clean and well-structured customer scope and hierarchy to enable comprehensive customer definitions, using AI and data analytics to refine definitions and maintain data integrity.
•Own and execute install base assessment and reconciliation for products, services, and software by aggregating data into a baseline.
•Contribute to ARR transformation by accelerating migration to Cisco Buying Programs and expanding renewal practices through upsell and cross-sell campaigns.
•Prepare and present insight-based renewal data packages and proposals to internal sellers, translating data into actionable insights and growth opportunities.

Key Requirements

•Korean language proficiency is required for supporting Korean-speaking customers and stakeholders; English proficiency also required for collaboration with regional and global teams.
•University degree or equivalent experience required.
•Experience in recurring revenue models, preferably within the IT industry.
•Intermediate proficiency in Microsoft Office tools and Salesforce.
•Experience in data analytics and using AI tools to drive process improvement.

Experience:IT industryRecurring revenueData analytics

Education:Bachelor's

Skills:Data storytellingCommunicationProblem-solvingAdvisoryCollaboration

Languages:KoreanEnglish

Tech Stack:SalesforceMicrosoft OfficeData visualizationAISigma Solutions

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor