Customer Payments Operations Lead (London, Greater London, GB, N1 9PT)

Serco
London
Workplace: HybridFull timeGBP 40,000+ annuallyFunction: Business OperationsSkills: ["Stakeholder management","Problem-solving","Communication","Data-driven decision making","Leadership"]

Lead customer billing and payments operations within the London Cycle Hire Scheme, driving debt management, reconciliations, and accurate, compliant reporting. You’ll analyze large datasets to uncover trends and improve decision-making, support customer payment requests, and manage KPI performance while ensuring adherence to business rules and financial controls. As a people leader, you’ll coach and develop a high-performing team and deliver continuous improvements across billing, reporting, and debt processes.

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FursaFursa
Serco
Serco
3 days ago

Customer Payments Operations Lead (London, Greater London, GB, N1 9PT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead customer billing and payments operations within the London Cycle Hire Scheme, driving debt management, reconciliations, and accurate, compliant reporting. You’ll analyze large datasets to uncover trends and improve decision-making, support customer payment requests, and manage KPI performance while ensuring adherence to business rules and financial controls. As a people leader, you’ll coach and develop a high-performing team and deliver continuous improvements across billing, reporting, and debt processes.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop the Payment Operations team, building accountability and high performance.
  • •Ensure timely payments reporting, reconciliations, and external reporting requirements for the client.
  • •Analyze large volumes of data to identify trends, provide actionable insights, and support decision-making.
  • •Support customer-led payment requests and manage reporting against KPIs while ensuring compliance with business rules and financial controls.
  • •Drive continuous improvement across billing, reporting, and debt management processes.

Pay and Benefits

Salary: GBP 40,000 annually
Perks:Paid LeavePensionLearning BudgetHealth InsuranceWellness StipendRetail Discounts

Key Requirements

  • •Have accounting knowledge as a newly/recently/part-qualified accountant with strong billing and financial management experience.
  • •Demonstrate experience in a high-volume transactions environment delivered at pace.
  • •Experience working with large ERP systems and complex financial processes.
  • •Advanced Microsoft Excel skills for analyzing large datasets and presenting findings clearly.
  • •Proven experience leading and developing teams while managing performance.
Experience:Payments
Skills:Stakeholder managementProblem-solvingCommunicationData-driven decision makingLeadership
Tech Stack:Microsoft ExcelERPEMVMobile wallets

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn