IT Support Engineer

BridgeBio
Palo Alto
Workplace: OnsiteFull timeUSD 116,000 - 135,000 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-first mindset","Sense of urgency","Interpersonal skills","Exceptional communication","Good judgment under pressure"]

Provide user-facing level one and level two IT support for BridgeBio and affiliates, handling IT triage and resolving service requests with a customer-first mindset. Support C-suite and executive assistants with hands-on troubleshooting across PC, Mac, and mobile devices in a cloud-based infrastructure. Partner on service/process/technology improvements, administer client management technologies, support lab environments, and contribute to assigned IT projects.

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FursaFursa
BridgeBio
BridgeBio
1 day ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide user-facing level one and level two IT support for BridgeBio and affiliates, handling IT triage and resolving service requests with a customer-first mindset. Support C-suite and executive assistants with hands-on troubleshooting across PC, Mac, and mobile devices in a cloud-based infrastructure. Partner on service/process/technology improvements, administer client management technologies, support lab environments, and contribute to assigned IT projects.
Location: Palo Alto
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide in-person or remote L2 technical assistance to BridgeBio community, including C-suite and executive assistant staff, driving issues to resolution.
  • •Manage service requests with urgency and a customer-first mindset.
  • •Identify and execute service, process, and technology improvements.
  • •Design, develop, implement, and test client technology solutions based on business requirements.
  • •Administer client management technologies and support lab environment technologies and related business processes.
Travel: Low travel

Pay and Benefits

Salary: USD 116,000 - 135,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityHsaFsaPaid LeaveRemote WorkAnnual Bonus

Key Requirements

  • •Bachelor’s degree in Computer Science or Business Administration (or equivalent education/experience).
  • •5+ years providing in-person and remote technical support in corporate environments.
  • •Customer-service experience focused on delivering strong end user experiences.
  • •Advanced hardware and software troubleshooting in Windows and Mac OS client environments.
  • •Experience setting up and administering IT client technologies such as Intune, Exchange, Active Directory, Office 365, Okta, Egnyte, and Teams.
Experience:5+ years
Education:Bachelor's in Computer Science/Business Administration
Skills:Customer-first mindsetSense of urgencyInterpersonal skillsExceptional communicationGood judgment under pressure
Tech Stack:WindowsMac OSPCMacMobile devicesCloud-based infrastructureIntuneExchangeActive DirectoryOffice 365OktaEgnyteTeamsRemote desktopWi-FiLANVideo equipmentConference room support

Company Brief

BridgeBio
Develops medicines for patients with genetic diseases by advancing targeted therapeutics from discovery through clinical development and commercialization, focusing on genetically defined diseases with high unmet medical need.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 2015
WebsiteLinkedIn