Fifth Third Bancorp

2 days ago

Lead CSR/Teller - Columbus, OH - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide expert customer service as a Lead CSR/Teller, handling the most complex customer interactions with independent judgment. Serve as a trusted contact by listening to customer needs, following up on questions, and maintaining confidentiality. Partner with the Financial Center Manager to complete monthly cash counts and FCA requests, ensure accurate balancing, and support efficient daily operations. Refer customers to bankers and business partners and help train newly hired Customer Service Representatives.

Location: Columbus, Ohio

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service in all interactions and refer customers to appropriate business partners for consultative conversations.
•Handle the most complex CSR duties using independent judgment and follow bank policies and procedures.
•Deepen customer relationships by listening to needs, asking questions, and guiding customers to meet their financial needs.
•Complete operations tasks including monthly cash counts and supporting FCA requests with the Financial Center Manager.
•Assist in training newly hired Customer Service Representatives and act as a leader/resource for customers and the platform team.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Education:High School

Skills:Customer serviceConfidentialityEthical conductSound judgmentInitiative

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

2 days ago

Lead CSR/Teller - Columbus, OH - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Columbus, Ohio

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service in all interactions and refer customers to appropriate business partners for consultative conversations.
•Handle the most complex CSR duties using independent judgment and follow bank policies and procedures.
•Deepen customer relationships by listening to needs, asking questions, and guiding customers to meet their financial needs.
•Complete operations tasks including monthly cash counts and supporting FCA requests with the Financial Center Manager.
•Assist in training newly hired Customer Service Representatives and act as a leader/resource for customers and the platform team.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Education:High School

Skills:Customer serviceConfidentialityEthical conductSound judgmentInitiative

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor