VP, Customer Success

Videa.ai
Boston
Workplace: HybridFull timeUSD 220,000 - 260,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Leadership","Mentorship","Stakeholder management","Strategic planning","Cross-functional collaboration"]

Own Videa’s post-sale onboarding and customer expansion engine, leading DSO account rollout, customer health, and strategic growth. Manage installation processes, executive QBRs (including ROI analysis), and strategic account relationships while mentoring the Customer Success team. Drive enterprise expansion by scaling pilots into deployments and unlocking cross-sell across Videa’s AI platform. Partner across Sales, Product, and Clinical Success to shape GTM strategy and product direction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Videa.ai
Videa.ai
2 days ago

VP, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own Videa’s post-sale onboarding and customer expansion engine, leading DSO account rollout, customer health, and strategic growth. Manage installation processes, executive QBRs (including ROI analysis), and strategic account relationships while mentoring the Customer Success team. Drive enterprise expansion by scaling pilots into deployments and unlocking cross-sell across Videa’s AI platform. Partner across Sales, Product, and Clinical Success to shape GTM strategy and product direction.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Own Videa’s post-sale onboarding and expansion engine, managing rollout, customer health, and strategic growth of DSO accounts.
  • •Oversee executive relationships and commercial outcomes; set and execute account strategies and improve complex installation processes to meet contractual timelines.
  • •Provide leadership for executive QBRs, including developing ROI analysis, and personally manage relationships and cross-sell motions for Strategic Accounts.
  • •Drive enterprise expansion by converting pilots into scaled deployments and unlocking cross-sell opportunities across Videa’s AI platform, including realizing ARR through full rollouts.
  • •Stand up and coach the account management organization and operating model, including recruiting Account Managers, defining lifecycle stages, and building scalable performance metrics and forecasting systems.

Pay and Benefits

Salary: USD 220,000 - 260,000 annually
Perks:Paid LeaveDentalVisionHealth Insurance

Key Requirements

Experience:EnterpriseMid-marketGTMHealthcareAI
Skills:LeadershipMentorshipStakeholder managementStrategic planningCross-functional collaboration
Tech Stack:AI

Company Brief

Videa.ai
Develops AI-powered medical imaging software to assist radiologists with detection, quantification, and workflow automation for diagnostic imaging. Their tools aim to improve accuracy and efficiency across modalities such as X-ray and mammography.
Industry: HealthTech
Website