Technical Success Manager

Zscaler
Bengaluru, India
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer obsession","Problem-solving","Executive stakeholder management","Cross-functional collaboration","Communication"]

Lead strategic technical engagements for high-profile enterprise accounts in SecOps, ensuring solutions align with business needs and drive long-term success. Analyze complex security environments to identify risks and deliver tailored mitigations. Build deep expertise in the Data Fabric for Security and Unified Vulnerability Management modules, partner with Sales, Support, and Product for escalations, and deliver technical consulting and training virtually and on-site.

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FursaFursa
Zscaler
Zscaler
2 days ago

Technical Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead strategic technical engagements for high-profile enterprise accounts in SecOps, ensuring solutions align with business needs and drive long-term success. Analyze complex security environments to identify risks and deliver tailored mitigations. Build deep expertise in the Data Fabric for Security and Unified Vulnerability Management modules, partner with Sales, Support, and Product for escalations, and deliver technical consulting and training virtually and on-site.
Location: Bengaluru, India
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead strategic engagements for high-profile enterprise accounts to align solutions with business needs and drive long-term success.
  • •Proactively analyze complex technical environments to identify security risks and deliver tailored mitigation strategies.
  • •Develop deep product expertise in the Data Fabric for Security and Unified Vulnerability Management modules to advocate best practices.
  • •Partner cross-functionally with Sales, Support, and Product teams to streamline customer experiences and resolve critical escalations.
  • •Deliver expert technical consulting and training sessions (virtual and on-site) to educate customers on platform optimization.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirement

Key Requirements

  • •Experience in a customer-facing technical consultancy or success role within cybersecurity.
  • •Hands-on analysis of technical environments and troubleshooting critical customer escalations.
  • •Data modeling, SQL, or ETL experience in technical or security domains.
  • •Proven track record managing executive stakeholders and communicating complex technical concepts clearly.
  • •Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Experience:CybersecurityEnterpriseSecurity operations
Education:Bachelor's in Computer Science, Engineering, or a related technical field
Skills:Customer obsessionProblem-solvingExecutive stakeholder managementCross-functional collaborationCommunication
Languages:English
Tech Stack:SQLETLData modelingData fabricSecurity analyticsZero Trust ExchangeUnified Vulnerability Management

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn