Account Associate, Mid-Market (Renewals)

Drive SaaS renewals for mid-market enterprise customers by delivering strong net and gross retention through proactive engagement, risk mitigation, and expansion discovery. Manage a portfolio through the contract management lifecycle, partner on account planning, and uncover cross-sell and upsell opportunities by documenting customer business priorities and Atlassian usage. Forecast renewal pipeline weekly and collaborate with sales and solution partners to support pricing, licensing, and churn prevention.