Account Manager – NEOBiz Business Banking

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Customer service","Relationship management","Problem-solving"]

Manage a portfolio of NEOBiz Business Banking relationships through outbound calls, achieving financial and non-financial targets while focusing on relationship management, up-selling and cross-selling bank products. Ensure KYC/due diligence compliance, deliver excellent customer service, and maintain portfolio quality through proactive client engagement and governance adherence.

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FursaFursa
Mashreq
Mashreq
3 months ago

Account Manager – NEOBiz Business Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage a portfolio of NEOBiz Business Banking relationships through outbound calls, achieving financial and non-financial targets while focusing on relationship management, up-selling and cross-selling bank products. Ensure KYC/due diligence compliance, deliver excellent customer service, and maintain portfolio quality through proactive client engagement and governance adherence.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a set of existing NEOBiz relationships through outbound calling channels.
  • •Achieve assigned financial and non-financial targets by calling customers.
  • •Focus on relationship management and up-selling/deep-selling/cross-selling other bank products.
  • •Ensure quality & soundness of assigned Platform/Neobiz (KYC reviews, due diligence, AML procedures).
  • •Provide excellent customer service and maintain portfolio quality through ongoing engagement and governance.

Key Requirements

  • •University graduate (preferably with finance/banking or maths component).
  • •Minimum 3-5 years of experience in business banking as RM/VRM.
  • •Excellent communication skills (oral and written).
  • •Excellent knowledge of business banking products – FX, TWC, Insurance & investments.
  • •Computer literate and very customer focused.
Education:Bachelor's
Skills:CommunicationCustomer serviceRelationship managementProblem-solving

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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