3 weeks ago

Credit Specialist (m/w/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle high-volume credit-related customer interactions in a call-center environment. Perform daily risk assessments of customers’ spending and execute risk-management activities aligned with service standards. Evaluate customer requests using negotiation and relationship-management approaches, prepare approvals, and manage spending limits through risk analysis. Proactively compile customer data, manage overdue balances, and set expectations for future spending.

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Conduct daily, service-oriented telephone conversations in a call-center setting to understand customers’ financial terms and requirements
•Proactively compile customers’ financial data and expected spending behavior
•Assess customer requests in line with risk policies
•Manage spending limits and perform risk analysis; prepare and obtain approvals
•Chase overdue balances and manage expectations for future spending

Pay and Benefits

Perks:RetirementGym MembershipChildcareLearning Budget

Key Requirements

•Customer service or call center experience
•Ability to achieve win-win outcomes using negotiation and relationship-management techniques
•Very strong communication in German and English (written and verbal), with strong interpersonal skills
•Ability to learn a variety of technical and role-relevant knowledge
•Understanding of risk-management policies and risk principles is desirable

Skills:NegotiationCommunicationRelationship managementCustomer service orientationInterpersonal skills

Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website

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American Express

3 weeks ago

Credit Specialist (m/w/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Conduct daily, service-oriented telephone conversations in a call-center setting to understand customers’ financial terms and requirements
•Proactively compile customers’ financial data and expected spending behavior
•Assess customer requests in line with risk policies
•Manage spending limits and perform risk analysis; prepare and obtain approvals
•Chase overdue balances and manage expectations for future spending

Pay and Benefits

Perks:RetirementGym MembershipChildcareLearning Budget

Key Requirements

•Customer service or call center experience
•Ability to achieve win-win outcomes using negotiation and relationship-management techniques
•Very strong communication in German and English (written and verbal), with strong interpersonal skills
•Ability to learn a variety of technical and role-relevant knowledge
•Understanding of risk-management policies and risk principles is desirable

Skills:NegotiationCommunicationRelationship managementCustomer service orientationInterpersonal skills

Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website