Senior Specialist, AM Ops Automation and Efficiency

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Stakeholder management","Change management","Communication","Analytical mindset","Market insight"]

Bridge central product and engineering teams with local commercial teams across foodpanda, foodora, and Yemeksepeti. Own the rollout, change management, training materials, and adoption of vendor-facing AI tools, while translating local market feedback into actionable briefs for the AI product roadmap. Track adoption and performance metrics, identify bottlenecks, and drive corrective action through cross-functional stakeholder alignment. Requires strong stakeholder management, communication, and AI/ops familiarity.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Senior Specialist, AM Ops Automation and Efficiency

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Last checked: 5 hours agoStatus: Live

Job Summary

Bridge central product and engineering teams with local commercial teams across foodpanda, foodora, and Yemeksepeti. Own the rollout, change management, training materials, and adoption of vendor-facing AI tools, while translating local market feedback into actionable briefs for the AI product roadmap. Track adoption and performance metrics, identify bottlenecks, and drive corrective action through cross-functional stakeholder alignment. Requires strong stakeholder management, communication, and AI/ops familiarity.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with local Commercial, Vendor Health, and Operations teams to capture operational pain points and feature requirements.
  • •Synthesize market feedback and feature requests into actionable briefs for Central Product & Tech teams.
  • •Lead end-to-end go-to-market rollout for new vendor-facing AI solutions across operating entities.
  • •Create training documentation and best-practice guides to drive adoption of AI tools by local teams.
  • •Monitor adoption/performance metrics and run lightweight analyses to evaluate commercial impact and address adoption bottlenecks.

Key Requirements

  • •3–5 years of experience in Product Operations, Project Management, Strategy & Operations, or Commercial Operations in tech, e-commerce, or food delivery.
  • •Strong conceptual understanding of AI/ML applications and how AI can drive automation, recommendations, or content generation for vendors.
  • •Proven ability to manage cross-functional relationships across different levels, regions, and cultures.
  • •Demonstrated change management experience: leading feature rollouts and training non-technical business teams to drive adoption.
  • •Excellent written and verbal communication in English, translating complex product concepts into business-friendly language.
Experience:3-5 yearsTechE-commerceFood delivery
Skills:Stakeholder managementChange managementCommunicationAnalytical mindsetMarket insight
Languages:English
Tech Stack:AIAI/MLSQLTableauData visualizationDashboards

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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