Senior Manager, Fraud Operations (Banking)

Wealthsimple
Canada
Workplace: RemoteFull timeCAD 155,000 - 175,000 annuallyFunction: Banking, Lending & CreditExperience: 7+ yearsSkills: ["Leadership","Mentorship","Cross-functional collaboration","Data-driven decision making","Fast-paced adaptability"]

Lead fraud operations that safeguard clients and the business across Cash & Banking, Investments & Crypto, and Identity & Onboarding. Oversee ~60 professionals, own key investigation workflows and performance metrics (SLA, capacity, accuracy), and use banking payment-rail expertise (RTR, EFTs, wires) to reduce fraud without increasing customer friction. Partner with Product, Engineering, and Analytics to deflect fraud upstream using automation, AI tools, and data-driven insights.

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FursaFursa
Wealthsimple
Wealthsimple
2 days ago

Senior Manager, Fraud Operations (Banking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead fraud operations that safeguard clients and the business across Cash & Banking, Investments & Crypto, and Identity & Onboarding. Oversee ~60 professionals, own key investigation workflows and performance metrics (SLA, capacity, accuracy), and use banking payment-rail expertise (RTR, EFTs, wires) to reduce fraud without increasing customer friction. Partner with Product, Engineering, and Analytics to deflect fraud upstream using automation, AI tools, and data-driven insights.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Manager level

Key Responsibilities

  • •Direct and scale operational teams across Cash & Banking, Investments & Crypto, and Identity & Onboarding.
  • •Lead a client-facing investigations function, owning email and phone relationships from first contact through resolution.
  • •Own operational performance metrics including capacity modeling, SLA management, backlog reduction, and case resolution accuracy.
  • •Mitigate fraud using expertise in banking payment rails (Real-Time Rail/RTR, EFTs, and wires) and complex transaction/payment pathways.
  • •Mentor and develop managers and team leads, implement optimized workflows using automation/AI, and build QA frameworks and continuous-improvement culture.

Pay and Benefits

Salary: CAD 155,000 - 175,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceLife InsurancePaid Leave

Key Requirements

  • •7+ years leading fraud operations and investigations in financial services or tech, including banking fraud mechanics and payment rails (EFT, Real-Time Rail, wire/bank transfer fraud).
  • •5+ years directly managing and scaling multi-tier operational teams, including managers and team leads.
  • •Proven track record managing high-volume investigation queues, SLA levers, capacity planning, and frontline investigation quality.
  • •Experience inheriting and improving an existing high-volume queue by reducing time to resolution and handle time.
  • •Proficiency using large datasets to identify fraud trends and optimize queue workflows and KPIs/KRIs (Advanced Excel/Sheets required; SQL and Grafana preferred).
Experience:7+ yearsFintechFinancial servicesFraud investigations
Skills:LeadershipMentorshipCross-functional collaborationData-driven decision makingFast-paced adaptability
Languages:FrenchEnglish
Tech Stack:ExcelSheetsSQLGrafanaAIAutomationReal-Time RailEFTWires

Company Brief

Wealthsimple
Wealthsimple is a Canadian fintech offering automated investing, savings, tax filing, crypto trading, and cash accounts with a focus on low-cost, user-friendly financial services for retail customers.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Toronto, Canada
Founded: 2014
WebsiteLinkedIn