Salesforce

3 weeks ago

Operations Manager/Senior Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own operational excellence for Salesforce’s Signature Success Plan Customer Success Manager (CSM) organization, designing and continuously improving processes, workflows, and tooling so CSMs can perform at their best. Lead end-to-end adoption of AI-enabled technologies, drive large-scale change management, and use operations data to identify issues and deliver actionable insights through clear reports and documentation. Partner closely with CSM managers and cross-functional teams worldwide.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Oversee the end-to-end operations of the CSM (account success) team, continuously identifying and realizing opportunities to optimize and automate.
•Lead operational design and improvement for Salesforce-centered systems and tools so CSMs can use them effectively.
•Standardize and optimize workflows to improve team productivity.
•Drive end-to-end AI/technology projects, including supporting training for new tools and processes to ensure adoption.
•Use operations data to identify issues and execute improvement plans, and create clear reports/documents to provide timely insights.

Key Requirements

•High-level communication skills in Japanese to effectively convey information to leaders and management.
•Business-level English to collaborate and engage in discussions with global teams.
•Experience leading AI tool introduction and adoption/enablement projects end-to-end.
•Hands-on experience designing and operating business applications/operational systems, including Salesforce-related operational processes.
•Proven ability to lead large change-management projects with high user adoption and to manage multiple projects within deadlines.

Experience:AICustomer success

Skills:CommunicationCollaborationLeadershipData analysisProject management

Languages:JapaneseEnglish

Tech Stack:SalesforceAI toolsAgentforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 weeks ago

Operations Manager/Senior Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Oversee the end-to-end operations of the CSM (account success) team, continuously identifying and realizing opportunities to optimize and automate.
•Lead operational design and improvement for Salesforce-centered systems and tools so CSMs can use them effectively.
•Standardize and optimize workflows to improve team productivity.
•Drive end-to-end AI/technology projects, including supporting training for new tools and processes to ensure adoption.
•Use operations data to identify issues and execute improvement plans, and create clear reports/documents to provide timely insights.

Key Requirements

•High-level communication skills in Japanese to effectively convey information to leaders and management.
•Business-level English to collaborate and engage in discussions with global teams.
•Experience leading AI tool introduction and adoption/enablement projects end-to-end.
•Hands-on experience designing and operating business applications/operational systems, including Salesforce-related operational processes.
•Proven ability to lead large change-management projects with high user adoption and to manage multiple projects within deadlines.

Experience:AICustomer success

Skills:CommunicationCollaborationLeadershipData analysisProject management

Languages:JapaneseEnglish

Tech Stack:SalesforceAI toolsAgentforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor