IT Support / EUC

Qureos
Brisbane
Workplace: OnsiteContractFunction: IT Support & HelpdeskSkills: ["Customer-focused support","Problem-solving"]

Provide end-user computing and desktop support on a contract in Brisbane, focusing on hardware/software troubleshooting, break-fix repairs, and desk-side IMAC services. Use ServiceNow and ITSM tools to log incidents and requests, maintain accurate records, and perform Active Directory user provisioning and de-provisioning. Support remote users with connectivity, VPN, and mobile device management, and assist Macs and tablets as needed.

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FursaFursa
Qureos
Qureos
3 days ago

IT Support / EUC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide end-user computing and desktop support on a contract in Brisbane, focusing on hardware/software troubleshooting, break-fix repairs, and desk-side IMAC services. Use ServiceNow and ITSM tools to log incidents and requests, maintain accurate records, and perform Active Directory user provisioning and de-provisioning. Support remote users with connectivity, VPN, and mobile device management, and assist Macs and tablets as needed.
Location: Brisbane
Workplace: Onsite
Employment Type: Contract
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Deliver desktop and end-user computing support by troubleshooting hardware and software issues to resolve user problems.
  • •Perform break-fix tasks for IT equipment, ensuring timely restoration of both hardware and software services.
  • •Provide IMAC (installations, moves, additions, changes) and desk-side support while optimizing resource management.
  • •Use ServiceNow and other ITSM tools to log incidents, manage service requests, and maintain support records.
  • •Manage user accounts in Active Directory and support remote users with connectivity, VPN access, and mobile device management.

Key Requirements

  • •Solid desktop support understanding with hands-on experience in Windows and Microsoft Office applications.
  • •Strong hardware and software troubleshooting skills, including break-fix support for PCs and peripherals.
  • •Familiarity with remote support tools for resolving user issues regardless of location.
  • •Knowledge of ITIL frameworks and experience applying IT service management practices.
  • •Experience with smart hands and feet support for on-site installations and physical tasks.
Skills:Customer-focused supportProblem-solving
Certifications:ITILCompTIA A+
Tech Stack:ServiceNowITSMActive DirectoryWindowsMicrosoft OfficeVPNMobile device managementIMACMac

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn