Regional Traffic Operations Center (TOC) Operations Manager

WSP
Richmond
Workplace: OnsiteFull timeUSD 107,000 - 159,000 annuallyFunction: Business OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Decision-making","Written communication","Verbal communication","Personnel management"]

Manage the day-to-day operations of a Virginia DOT Regional TOC, ensuring 24/7/365 transportation management coverage for incident management, traveler information, weather operations, arterial management, and ITS monitoring. Lead and develop TOC supervisors and operations staff, build and maintain annual work plans, track KPIs, oversee staffing and performance, coordinate emergency and special event operations, and drive continuous improvement while ensuring compliance with VDOT SOPs.

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FursaFursa
WSP
WSP
4 days ago

Regional Traffic Operations Center (TOC) Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage the day-to-day operations of a Virginia DOT Regional TOC, ensuring 24/7/365 transportation management coverage for incident management, traveler information, weather operations, arterial management, and ITS monitoring. Lead and develop TOC supervisors and operations staff, build and maintain annual work plans, track KPIs, oversee staffing and performance, coordinate emergency and special event operations, and drive continuous improvement while ensuring compliance with VDOT SOPs.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the daily operation of a regional TOC and ensure continuous 24/7/365 coverage.
  • •Lead TOC supervisors, lead operators, operators, analysts, and support staff.
  • •Develop and maintain Annual Work Plans (AWPs) and monitor contractual KPIs.
  • •Ensure compliance with VDOT policies and SOPs, including operational objectives and contract requirements.
  • •Coordinate special events, emergency operations, weather events, and incident response activities, including interoperability between regional TOCs.
Travel: Low travel

Pay and Benefits

Salary: USD 107,000 - 159,000 annually
Perks:Health InsuranceDentalVisionDisabilityLife InsuranceRetirement SavingsPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
  • •7+ years of progressively responsible transportation operations experience.
  • •Five or more years supervising a 24/7 operations center.
  • •Experience managing transportation operations or traffic management centers and leading supervisors and operations personnel.
  • •Experience working with police, fire, EMS, DOT maintenance, and emergency management agencies.
Experience:7+ yearsTransportation operationsTraffic managementEmergency management
Education:Bachelor's in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems (or related field)
Skills:LeadershipDecision-makingWritten communicationVerbal communicationPersonnel management
Certifications:FHWA SHRP2TIM trainingNIMS / ICS 100NIMS / ICS 200NIMS / ICS 700NIMS / ICS 800
Tech Stack:Advanced Traffic Management Systems (ATMS)Intelligent Transportation Systems (ITS)KPI reportingPerformance dashboards

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn