Mission Critical Customer Quality Engineer

Trane Technologies
Columbia
Workplace: HybridFull timeUSD 69,600 - 124,950 annuallyFunction: QA, Test & Release EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Attention to detail","Communication","Cross-functional collaboration"]

Own mission-critical customer quality for key customers and applications by driving proactive quality management, investigating non-conformities, and leading root cause analysis across functions. Use quality and Lean methodologies to evaluate effectiveness (audits, warranty data, KPIs) and translate findings into corrective and preventive actions. Serve as the primary liaison for customer service elements, conduct customer quality audits, and support post-sale equipment reliability and improvement.

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Trane Technologies
Trane Technologies
20 hours ago

Mission Critical Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own mission-critical customer quality for key customers and applications by driving proactive quality management, investigating non-conformities, and leading root cause analysis across functions. Use quality and Lean methodologies to evaluate effectiveness (audits, warranty data, KPIs) and translate findings into corrective and preventive actions. Serve as the primary liaison for customer service elements, conduct customer quality audits, and support post-sale equipment reliability and improvement.
Location: Columbia
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver mission-critical customer support and drive customer satisfaction through proactive quality management.
  • •Conduct root cause analysis across multiple functions and implement corrective actions to improve reliability and product performance.
  • •Evaluate Mission Critical function effectiveness using tools such as Gemba, management reviews, audits, customer feedback, warranty data, and traceability.
  • •Create and report daily, weekly, and/or monthly KPIs; manage multiple initiatives and engage cross-functional teams as needed.
  • •Investigate customer complaints and non-conformities, lead corrective and preventive actions, and support post-sale root cause analysis and quality assessments, including customer site audits.

Pay and Benefits

Salary: USD 69,600 - 124,950 annually
Perks:Health Insurance401kPaid LeaveTuition AssistancePaid Holidays

Key Requirements

  • •Bachelor’s degree in engineering or a related field (preferred).
  • •3+ years of experience in a Quality/Manufacturing Engineering role, preferably focused on customer-specific requirements.
  • •Strong knowledge of quality management systems, tools, and techniques (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
  • •Proficiency in quality assurance methodologies including FMEA, root cause analysis, and problem-solving techniques (e.g., 8D, 5 Whys).
  • •Excellent communication skills to convey quality-related information to internal teams and external customers.
Experience:3+ years
Education:Bachelor's
Skills:Problem-solvingAnalytical thinkingAttention to detailCommunicationCross-functional collaboration
Tech Stack:ISO 9001Six SigmaLean ManufacturingGembaRoot cause analysisRoot Cause AnalysisInternal auditsProduct auditsWarranty dataTraceabilityKPIsSPCProcess capabilityCAR8D5 WhysPareto AnalysisDFMEAPFMEAPPAP

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn