Driver Operations Specialist

inDrive
Nigeria
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsSkills: ["Analytical skills","Problem-solving","Communication","Stakeholder management","Partnership development"]

Oversee and optimize the end-to-end driver lifecycle, including attracting, activating, reactivating, and retaining drivers across multiple territories. Lead and mentor agents with advanced training, monitor and improve driver-funnel KPIs, and design motivational programs. Manage call quality and scripts, coordinate city launches (including on-the-ground recruitment travel), and strengthen relationships with suppliers and recruiters to ensure successful partner engagement.

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FursaFursa
inDrive
inDrive
3 days ago

Driver Operations Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Oversee and optimize the end-to-end driver lifecycle, including attracting, activating, reactivating, and retaining drivers across multiple territories. Lead and mentor agents with advanced training, monitor and improve driver-funnel KPIs, and design motivational programs. Manage call quality and scripts, coordinate city launches (including on-the-ground recruitment travel), and strengthen relationships with suppliers and recruiters to ensure successful partner engagement.
Location: Nigeria
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Lead and optimize processes for attracting, activating, reactivating, and retaining drivers to ensure efficiency and effectiveness.
  • •Provide advanced training and mentorship to agents to improve skills, performance, and motivation.
  • •Analyze the driver funnel from app installation to order creation, identify trends, and implement data-driven strategies to improve KPIs across territories.
  • •Develop and execute motivational programs and activation/reactivation strategies to improve driver activation and reactivation rates.
  • •Coordinate city launches, oversee call quality and scripts, and manage supplier and recruiter relationships to support on-the-ground recruitment and partner engagement.
Travel: Medium travel

Pay and Benefits

Perks:MentoringLearning ProgramsVolunteeringSport ActivitiesLanguage CoursesEmployee Awards

Key Requirements

  • •Knowledge of call quality monitoring and script optimization.
  • •Ability to manage city launches and on-ground driver recruitment.
  • •Strong stakeholder management and partnership development skills.
  • •Excellent analytical, problem-solving, and communication skills.
Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementPartnership development

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn