Principal Technical Support Engineer (Integration)

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Analytical thinking"]

Provide hands-on troubleshooting and expert guidance to resolve complex integration issues on the Salesforce platform. You’ll work with MuleSoft, APIs, microservices, and container technologies to support customers, collaborate across internal teams, and help customers maximize value from Salesforce products in a time-critical environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
2 months ago

Principal Technical Support Engineer (Integration)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide hands-on troubleshooting and expert guidance to resolve complex integration issues on the Salesforce platform. You’ll work with MuleSoft, APIs, microservices, and container technologies to support customers, collaborate across internal teams, and help customers maximize value from Salesforce products in a time-critical environment.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist customers in resolving technical issues (troubleshooting, status reporting, etc.).
  • •Collaborate with internal and external teams to lead resolution of customer issues.
  • •Set customer expectations correctly to ensure a good experience and maximize satisfaction.
  • •Develop knowledge of product features and propose optimal usage and best practices to customers.
  • •Create knowledge base articles and contribute to the developer community based on customer inquiries.

Key Requirements

  • •Japanese: fluent speaking and reading/writing
  • •English: reading documents, understanding training, internal communication via chat and email
  • •Extensive analytical, research and problem solving skills and experience
  • •Experience interpreting, developing, and debugging applications using object-oriented languages (especially Java)
  • •Understanding of web-based services such as REST and SOAP, and experience developing and implementing applications utilizing APIs
Experience:IntegrationCloud
Skills:CommunicationProblem-solvingTeamworkAnalytical thinking
Languages:JapaneseEnglish
Tech Stack:JavaRESTSOAPHTMLCSSJavaScriptJSONXMLSQLRDBMSLinuxUnixKubernetesEKSAKSDockerApexLightning Web ComponentsLWCSalesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor