Salesforce

1 month ago

Principal Technical Support Engineer (Integration)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide hands-on troubleshooting and expert guidance to resolve complex integration issues on the Salesforce platform. You’ll work with MuleSoft, APIs, microservices, and container technologies to support customers, collaborate across internal teams, and help customers maximize value from Salesforce products in a time-critical environment.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Assist customers in resolving technical issues (troubleshooting, status reporting, etc.).
•Collaborate with internal and external teams to lead resolution of customer issues.
•Set customer expectations correctly to ensure a good experience and maximize satisfaction.
•Develop knowledge of product features and propose optimal usage and best practices to customers.
•Create knowledge base articles and contribute to the developer community based on customer inquiries.

Key Requirements

•Japanese: fluent speaking and reading/writing
•English: reading documents, understanding training, internal communication via chat and email
•Extensive analytical, research and problem solving skills and experience
•Experience interpreting, developing, and debugging applications using object-oriented languages (especially Java)
•Understanding of web-based services such as REST and SOAP, and experience developing and implementing applications utilizing APIs

Experience:IntegrationCloud

Skills:CommunicationProblem-solvingTeamworkAnalytical thinking

Languages:JapaneseEnglish

Tech Stack:JavaRESTSOAPHTMLCSSJavaScriptJSONXMLSQLRDBMSLinuxUnixKubernetesEKSAKSDockerApexLightning Web ComponentsLWCSalesforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Principal Technical Support Engineer (Integration)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Assist customers in resolving technical issues (troubleshooting, status reporting, etc.).
•Collaborate with internal and external teams to lead resolution of customer issues.
•Set customer expectations correctly to ensure a good experience and maximize satisfaction.
•Develop knowledge of product features and propose optimal usage and best practices to customers.
•Create knowledge base articles and contribute to the developer community based on customer inquiries.

Key Requirements

•Japanese: fluent speaking and reading/writing
•English: reading documents, understanding training, internal communication via chat and email
•Extensive analytical, research and problem solving skills and experience
•Experience interpreting, developing, and debugging applications using object-oriented languages (especially Java)
•Understanding of web-based services such as REST and SOAP, and experience developing and implementing applications utilizing APIs

Experience:IntegrationCloud

Skills:CommunicationProblem-solvingTeamworkAnalytical thinking

Languages:JapaneseEnglish

Tech Stack:JavaRESTSOAPHTMLCSSJavaScriptJSONXMLSQLRDBMSLinuxUnixKubernetesEKSAKSDockerApexLightning Web ComponentsLWCSalesforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor