Customer Success Manager, Mid Market

BioRender
Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Organization","Prioritization","Ownership","Autonomy","Relationship building"]

Own a mid-market book of business for renewals, expansion, and long-term customer retention. Build trusted relationships with scientific, operational, and procurement stakeholders while proactively identifying renewal risks and growth opportunities. Drive customer adoption and value realization by aligning the platform to real research workflows, using account planning and ongoing discovery. Partner with Sales, Product, Marketing, and Support to ensure needs are met and feedback is shared.

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FursaFursa
BioRender
BioRender
10 hours ago

Customer Success Manager, Mid Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own a mid-market book of business for renewals, expansion, and long-term customer retention. Build trusted relationships with scientific, operational, and procurement stakeholders while proactively identifying renewal risks and growth opportunities. Drive customer adoption and value realization by aligning the platform to real research workflows, using account planning and ongoing discovery. Partner with Sales, Product, Marketing, and Support to ensure needs are met and feedback is shared.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a mid-market book of business, driving renewals, expansion, and long-term retention.
  • •Build trusted relationships with scientific, operational, and procurement stakeholders; position the company as a strategic partner.
  • •Identify renewal risks and growth opportunities, forecast outcomes, and partner with Sales on expansion strategy.
  • •Drive customer adoption and value realization by aligning the platform to real scientific workflows and institutional needs.
  • •Support onboarding and training to accelerate time-to-value, and collaborate cross-functionally to share customer feedback.
Travel: Medium travel

Key Requirements

  • •3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role in a SaaS environment.
  • •Experience owning the full customer commercial lifecycle, including end-to-end renewals, contract/pricing negotiations, and expansion/upsell growth.
  • •Ability to engage senior scientific and operational stakeholders and tailor value messaging to different audiences.
  • •Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
  • •BSc or Master’s degree in Life Sciences is a plus.
Experience:3+ yearsSaaSCustomer successLife sciencesScience communication
Education:
Skills:CommunicationOrganizationPrioritizationOwnershipAutonomyRelationship building

Company Brief

BioRender
Provides an online scientific illustration platform that enables researchers and life science professionals to create publication-quality figures, diagrams, and presentations using a library of scientifically accurate icons and templates.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Toronto, Canada
WebsiteLinkedIn