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RTX

1 day ago

Sales & Customer Service Segment Manager (Onsite)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Reposted: similar role first listed 5 months ago

Job Summary

Lead sales and customer service for highly technical aerospace support programs, driving revenue growth, margin expansion, and profitable deals across on-wing and off-wing activities. Own customer experience KPIs and turn customer feedback into measurable improvements in satisfaction and loyalty. Manage, coach, and develop customer service and account teams while partnering cross-functionally with Operations, Supply Chain, and Quality to ensure compliant, high-performing program execution.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Drive revenue growth and margin expansion by setting sales targets, optimizing pricing strategies, and managing profitable deals for support programs.
•Own customer experience KPIs (on-time delivery, turnaround times, quality escapes, and customer feedback) and translate feedback into improvements.
•Lead, develop, and coach a team of customer service managers, account managers, and customer support specialists.
•Collaborate cross-functionally with Operations, Supply Chain, and Quality to ensure seamless execution while removing bottlenecks and maintaining regulatory compliance.
•Develop strategic account plans, manage parts availability and risk mitigation, and improve forecasting and performance metrics for on-wing and off-wing programs.

Pay and Benefits

Salary: USD 132,400 - 251,600

Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kParental LeavePaid LeaveHolidays

Key Requirements

•Bachelor’s degree with a minimum of 10 years of sales, customer service, commercial, and people leadership experience, or other technical experience in an aftermarket spare parts business or related aerospace environment; OR an Advanced Degree with a minimum of 7 years of relevant experience.
•Proven experience leading teams, managing strategic accounts, and delivering measurable results in revenue, margin, and customer satisfaction.
•Demonstrated understanding of regulatory compliance, export controls, and ethical business practices in a highly regulated aerospace environment.
•Previous people leadership and sales/customer service experience in an aftermarket aviation spare parts business.
•Ability to enhance forecasting, pipeline management, and performance metrics for field and depot support programs.

Experience:7+ yearsAerospaceDefenseAftermarket spare partsAviation

Education:Bachelor's

Skills:LeadershipCoachingCustomer focusStrategic planningData-driven decision-making

Tech Stack:CORE tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website