Snowflake

3 months ago

Senior Technical Support Engineer, Observe by Snowflake

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior-level technical support engineer for Snowflake's Observe platform, solving high-impact issues, collaborating with product and engineering, and driving improvements in support processes and automation.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver expert-level technical support to customers through phone, email, and chat.
•Troubleshoot and resolve complex technical issues involving our observability platform, integrations, and customer environments.
•Partner with engineering teams responsible for performance to become the subject matter expert on performance issues related to dashboards, monitors, and datasets; lead initiatives to improve performance and educate teams on best practices.
•Help to design and build AI skills that increase technical support engineering productivity, quality and speed.
•Own and manage high-priority escalations, coordinating with engineering and product teams to drive resolution.

Pay and Benefits

Salary: USD 101,000 - 132,300 annually

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, or a related technical field.
•5+ years in a technical support or customer-facing engineering role, ideally in a SaaS, DevOps, or observability-focused environment.
•Deep familiarity with operating systems (Linux, Unix, macOS, Windows) and modern networking concepts.
•Proficient in scripting languages such as Python or Bash.
•Experience with cloud platforms like AWS, Azure, or Google Cloud Platform and Kubernetes.

Experience:5+ yearsSaaSObservabilityDevOps

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkLeadershipCustomer focus

Tech Stack:PythonBashLinuxUnixMacOSWindowsAWSAzureGoogle Cloud PlatformKubernetes

Company Brief

Snowflake

Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn

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Snowflake

3 months ago

Senior Technical Support Engineer, Observe by Snowflake

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver expert-level technical support to customers through phone, email, and chat.
•Troubleshoot and resolve complex technical issues involving our observability platform, integrations, and customer environments.
•Partner with engineering teams responsible for performance to become the subject matter expert on performance issues related to dashboards, monitors, and datasets; lead initiatives to improve performance and educate teams on best practices.
•Help to design and build AI skills that increase technical support engineering productivity, quality and speed.
•Own and manage high-priority escalations, coordinating with engineering and product teams to drive resolution.

Pay and Benefits

Salary: USD 101,000 - 132,300 annually

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, or a related technical field.
•5+ years in a technical support or customer-facing engineering role, ideally in a SaaS, DevOps, or observability-focused environment.
•Deep familiarity with operating systems (Linux, Unix, macOS, Windows) and modern networking concepts.
•Proficient in scripting languages such as Python or Bash.
•Experience with cloud platforms like AWS, Azure, or Google Cloud Platform and Kubernetes.

Experience:5+ yearsSaaSObservabilityDevOps

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkLeadershipCustomer focus

Tech Stack:PythonBashLinuxUnixMacOSWindowsAWSAzureGoogle Cloud PlatformKubernetes

Company Brief

Snowflake

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn