Technical Customer Success Manager - AI Agents

Wing Assistant
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Initiative","Problem-solving"]

Own end-to-end onboarding for B2B clients using AI agents, ensuring smooth transitions, proper configuration, and successful go-lives. Drive product adoption and retention through proactive customer communication, training, and troubleshooting. Collaborate with engineering on custom APIs and integrations while escalating only true engineering issues. Maintain clear, timely updates throughout the customer journey and support clients during US business hours.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Technical Customer Success Manager - AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end onboarding for B2B clients using AI agents, ensuring smooth transitions, proper configuration, and successful go-lives. Drive product adoption and retention through proactive customer communication, training, and troubleshooting. Collaborate with engineering on custom APIs and integrations while escalating only true engineering issues. Maintain clear, timely updates throughout the customer journey and support clients during US business hours.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the complete onboarding process for new clients and ensure smooth transitions to the products.
  • •Configure Central independently for client needs and drive adoption through proactive communication and training.
  • •Troubleshoot common customer issues and escalate only genuine engineering problems to the technical team.
  • •Manage customer communications with timely, clear updates throughout the customer journey.
  • •Focus on retention by identifying expansion opportunities within existing accounts and support independent go-lives.

Key Requirements

  • •Proven experience as a Customer Success Manager or Technical Account Manager, preferably in B2B SaaS.
  • •Strong technical curiosity to understand and explain complex technical concepts to non-technical stakeholders.
  • •Excellent verbal and written communication skills in English and Spanish.
  • •Proven track record managing customer relationships and driving product adoption.
  • •Experience troubleshooting and problem-solving in a tech-focused environment.
Experience:B2B SaaSAI or machine learning
Skills:CommunicationOrganizationInitiativeProblem-solving
Languages:EnglishSpanish
Tech Stack:APIsIntegrationsMachine learning

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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