Client Delivery Specialist

Informa
United States
Workplace: HybridFull timeUSD 24 - 26 hourlyFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Communication","Organizational skills","Reliability","Multi-tasking","Problem-solving"]

Support delivery of products on client contracts from inception to completion to ensure customer satisfaction. Coordinate receipt of online creative materials, capture customer goals, manage post-sale changes, and provide order status and performance updates. Partner with Sales, CSM, and Product Ops on campaign execution and timing, handle customer inquiries by phone and email, and ensure revenue forecasting and month-end close tasks. Work in a fast-paced B2B advertising environment.

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FursaFursa
Informa
Informa
2 days ago

Client Delivery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 26 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support delivery of products on client contracts from inception to completion to ensure customer satisfaction. Coordinate receipt of online creative materials, capture customer goals, manage post-sale changes, and provide order status and performance updates. Partner with Sales, CSM, and Product Ops on campaign execution and timing, handle customer inquiries by phone and email, and ensure revenue forecasting and month-end close tasks. Work in a fast-paced B2B advertising environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Coordinate receipt of online creative materials from agencies and/or advertisers to meet creative deadlines.
  • •Manage post-sale delivery by capturing customer soft goals, collecting deliverables, and handling changes to ensure expectations and timing.
  • •Respond to internal and external customer inquiries by telephone and email and provide customer service.
  • •Communicate campaign status and performance with Sales, CSM, and Product Ops; provide order status and performance updates to Sales Reps.
  • •Ensure proper revenue forecasting and recognition weekly, set up auto-reporting/manual reporting deliveries, and support proof of delivery and month-end close tasks.

Pay and Benefits

Salary: USD 24 - 26 hourly
Perks:401kHealth InsuranceVisionDentalParental LeaveEsppWellness StipendEap Assistance

Key Requirements

  • •B.A. or B.S. degree required.
  • •Excellent oral and written communication skills.
  • •Strong organizational and data entry skills with the ability to handle multiple deadlines, phone calls, and projects.
  • •Ability to work under pressure, think quickly, and make decisions quickly.
  • •Proven sales and client management abilities, preferably in the advertising and agency marketplace.
Experience:B2B technologyAdvertisingAgency marketplace
Education:Bachelor's
Skills:CommunicationOrganizational skillsReliabilityMulti-taskingProblem-solving
Languages:English (UK)
Tech Stack:LinkedIn Learning

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn