Senior Customer Experience Manager - German Speaking

Cloudflare
Lisbon, Munich
Workplace: HybridFull timeEUR 63,000 - 121,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Problem-solving","Relationship building","Forecasting"]

Own and maximize renewal value for Cloudflare’s largest Enterprise customers by building C-level relationships and presenting ROI to key stakeholders. Use business acumen and technical understanding to articulate business value, forecast and prioritize renewals, and negotiate/execute renewal contracts aligned to customer objectives. Drive customer engagement across the full lifecycle, maintain long-term stakeholder relationships, analyze data for opportunities, and coordinate closely with the Sales team.

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FursaFursa
Cloudflare
Cloudflare
1 year ago

Senior Customer Experience Manager - German Speaking

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Last checked: 20 hours agoStatus: Live

Job Summary

Own and maximize renewal value for Cloudflare’s largest Enterprise customers by building C-level relationships and presenting ROI to key stakeholders. Use business acumen and technical understanding to articulate business value, forecast and prioritize renewals, and negotiate/execute renewal contracts aligned to customer objectives. Drive customer engagement across the full lifecycle, maintain long-term stakeholder relationships, analyze data for opportunities, and coordinate closely with the Sales team.
Location: Lisbon, Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and drive renewal value, maintaining and reporting an accurate weekly forecast.
  • •Engage customers across onboarding through the full lifecycle and plan touchpoints such as Business Value Justification, Business Reviews, and Renewal Meetings.
  • •Negotiate and execute renewal contracts in line with customer objectives.
  • •Analyze data and use tools to identify opportunities and business value, prioritizing multiple deals at once.
  • •Build and maintain long-term stakeholder relationships and align with the Sales team on forecasting, planning, and targets.
Travel: Medium travel

Pay and Benefits

Salary: EUR 63,000 - 121,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Fluency in German.
  • •Minimum of 5 years of experience in inside or field sales or renewal management.
  • •2+ years of related industry experience.
  • •Expertise in SaaS retention and sales process.
  • •Experience working with senior or C-level customer stakeholders, including negotiation and value-driven sales.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationNegotiationProblem-solvingRelationship buildingForecasting
Languages:GermanEnglish

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn