Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: high_schoolSkills: ["Customer service","Relationship building","Interpersonal skills","Problem-solving","Adaptability"]

Schedule rentals and manage customer damage work orders while maintaining service standards for rental clients. Respond to inbound leads, guide customers through the rental process, and nurture relationships to ensure satisfaction. Partner with contractors and construction company principals to grow the customer base, educate customers on value, and develop sales strategies to increase market share. Work Monday–Friday 7:00 AM–5:00 PM with overtime and potential on-call scheduling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
EquipmentShare
EquipmentShare
2 days ago

Service Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Schedule rentals and manage customer damage work orders while maintaining service standards for rental clients. Respond to inbound leads, guide customers through the rental process, and nurture relationships to ensure satisfaction. Partner with contractors and construction company principals to grow the customer base, educate customers on value, and develop sales strategies to increase market share. Work Monday–Friday 7:00 AM–5:00 PM with overtime and potential on-call scheduling.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager in managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Build and maintain relationships with contractors and construction company principals to expand the customer base.
  • •Respond to and resolve customer inquiries, requests, complaints, and other communications while developing sales strategies to improve market share and customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High School diploma or equivalent.
  • •Great listener who cares about solving customers’ problems.
  • •Strong interpersonal and problem-solving skills.
  • •Adapt to a fast-paced environment and stay educated on EquipmentShare products and services.
Experience:3-4 years
Education:High School
Skills:Customer serviceRelationship buildingInterpersonal skillsProblem-solvingAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn