Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers, helping them make informed purchasing decisions. Engage customers in person, by phone, and via email; apply product expertise to recommend solutions; and drive revenue through upsell and cross-sell. Use catalogs and manufacturer databases to locate parts, process transactions accurately, manage special orders and back-orders, and maintain an organized, customer-focused counter environment.

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Ferguson
Ferguson
1 day ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers, helping them make informed purchasing decisions. Engage customers in person, by phone, and via email; apply product expertise to recommend solutions; and drive revenue through upsell and cross-sell. Use catalogs and manufacturer databases to locate parts, process transactions accurately, manage special orders and back-orders, and maintain an organized, customer-focused counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Use product expertise in plumbing and HVAC to guide customer purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Locate parts and provide accurate information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions accurately and manage special orders, back-orders, and order status to meet delivery timelines.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales (prior plumbing/HVAC industry experience preferred).
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy to learn new systems quickly and organizational skills to manage multiple priorities.
Skills:CommunicationRelationship buildingConsultative sellingSelf-motivationOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn