20 hours ago

Enterprise Customer Success Manager, Federal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own post-sales success for a federal enterprise portfolio by building strong customer relationships, driving adoption, and ensuring measurable outcomes. Lead renewals, price increases, and upsells through quarterly business reviews and proactive churn risk management. Act as the customer voice while collaborating cross-functionally with Sales, Marketing, Product, Engineering, and Development to embed consistent customer messaging. Perform data analysis to guide recommendations.

Location: Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead all post-sales activities by building strong relationships, applying product knowledge, and executing plans for customers.
•Act as the voice of the customer and work cross-functionally to embed strong customer messaging across teams.
•Retain and grow accounts through independent renewals and expansion, driving quarterly retention, price increase, and upselling metrics.
•Establish and oversee customer adoption, training, and best practices to increase incremental value and ROI.
•Conduct quarterly business reviews, analyze data for insights, and proactively identify and mitigate churn risks.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveRemote WorkPaid Leave

Key Requirements

•2-3 years of experience in Customer Success, Account Management, or SaaS Sales.
•2-3 years of experience working with the US Federal Government.
•Experience building client relationships and managing customer renewals and upsells.
•Strong presentation, meeting facilitation, and written communication skills.
•Excellent time management and organizational skills for tracking many details.

Experience:SaaSFederal government

Skills:Self-starterStrategic mindsetRelationship buildingData analysisOrganizational skills

Company Brief

Invicti

Provides dynamic application security testing (DAST) and web application/API security solutions, formed by combining Netsparker and Acunetix to help organizations detect, prioritize, and fix web-app vulnerabilities at scale.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 2018

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Invicti

20 hours ago

Enterprise Customer Success Manager, Federal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead all post-sales activities by building strong relationships, applying product knowledge, and executing plans for customers.
•Act as the voice of the customer and work cross-functionally to embed strong customer messaging across teams.
•Retain and grow accounts through independent renewals and expansion, driving quarterly retention, price increase, and upselling metrics.
•Establish and oversee customer adoption, training, and best practices to increase incremental value and ROI.
•Conduct quarterly business reviews, analyze data for insights, and proactively identify and mitigate churn risks.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveRemote WorkPaid Leave

Key Requirements

•2-3 years of experience in Customer Success, Account Management, or SaaS Sales.
•2-3 years of experience working with the US Federal Government.
•Experience building client relationships and managing customer renewals and upsells.
•Strong presentation, meeting facilitation, and written communication skills.
•Excellent time management and organizational skills for tracking many details.

Experience:SaaSFederal government

Skills:Self-starterStrategic mindsetRelationship buildingData analysisOrganizational skills

Company Brief

Invicti

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 2018

Glassdoor: 3.5

Website LinkedIn Glassdoor