Customer Service Specialist II
Aon
United States
Workplace: HybridFull timeUSD 55,000 - 60,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Goal-oriented","Problem-solving","Organizational","Communication","Critical thinking","Sound judgment","Relationship-building"]Handle inbound and outbound customer calls and respond to inquiries via email and written correspondence for Affinity Insurance Services. Support customers across Life/Health and Property & Casualty product lines, maintain service quality and timeliness, and work with audits and compliance. Collaborate with other departments on new programs, products, and technology, and participate in knowledge management transfer through training and intranet projects while evaluating customer needs to recommend additional insurance products.
