Associate Director, Client Success

Hello Heart
United States
Workplace: RemoteFull timeUSD 160,000 - 195,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Stakeholder management","Strategic thinking","Cross-functional collaboration"]

Lead and grow strategic relationships with public sector health care clients end to end, owning renewals, upsell, and expansion while driving retention, adoption, and measurable long-term partnership value. Serve as a trusted advisor to executive stakeholders across health systems, payers, and public sector organizations. Partner cross-functionally to deliver client outcomes, manage complex renewal/procurement cycles, and share customer insights to inform product and go-to-market strategy.

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Hello Heart
Hello Heart
4 days ago

Associate Director, Client Success

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and grow strategic relationships with public sector health care clients end to end, owning renewals, upsell, and expansion while driving retention, adoption, and measurable long-term partnership value. Serve as a trusted advisor to executive stakeholders across health systems, payers, and public sector organizations. Partner cross-functionally to deliver client outcomes, manage complex renewal/procurement cycles, and share customer insights to inform product and go-to-market strategy.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Develop and execute strategic account plans that drive revenue growth, client adoption, retention, and market expansion.
  • •Own renewals, upsell, and expansion opportunities across assigned high-value accounts.
  • •Identify and pursue new use cases, departments, service lines, and expansion opportunities within existing accounts.
  • •Serve as primary point of contact for executive stakeholders, including C-suite, clinical, procurement, and operational leaders.
  • •Lead business reviews and manage complex renewal cycles and multi-stakeholder procurement processes to align on performance and long-term strategy.
Travel: High travel

Pay and Benefits

Salary: USD 160,000 - 195,000 annually

Key Requirements

  • •7+ years of experience in enterprise sales, strategic account management, client success, or management consulting.
  • •Proven experience managing complex, high-value health care accounts, preferably in public sector or other regulated environments.
  • •Strong experience engaging, advising, and influencing C-level health care stakeholders.
  • •Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles.
  • •Bachelor’s degree required; Master of Business Administration/MPH or equivalent preferred.
Experience:7+ yearsHealthcareHealth plansPublic sectorAI
Education:Bachelor's
Skills:CommunicationNegotiationStakeholder managementStrategic thinkingCross-functional collaboration
Languages:English

Company Brief

Hello Heart
Provides a digital cardiovascular health platform that helps users manage blood pressure, heart health, and related risks via mobile apps, connected devices, personalized insights, and employer or health plan-based programs to improve outcomes and engagement.
Industry: HealthTech
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